Customer reviews from Samsung US
Samsung - Refurbished Galaxy S6 4G LTE with 32GB Memory Cell Phone - Black Sapphire
Average customer rating
4.6 out of 5
4.6
(1,804 Reviews)
Open Ratings Snapshot
Rating breakdown 1,804 reviews
5 Stars
1,240
4 Stars
452
3 Stars
60
2 Stars
27
1 Star
25
93%of customers recommend this product. 
(
1,669 out of 1,787
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Galaxy S6 4G LTE with 32GB Memory Cell Phone - Black Sapphire
Customer Rating
5 out of 5
5
Great phone
on April 19, 2016
Posted by: Bill913
from Goldsboro, NC
Expertise:Intermediate
Easy to use, lots of memory. Never had any problems with it at all.
Pros: Bright display, Built-in speakers, Lightweight
Cons: Not high def
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best!!!!!
on April 19, 2016
Posted by: CCPILOT
from NY
Expertise:Expert
Had the I phones.....had them all....would not trade this one for anything....everyone that has seen mine and used it....has purchased one.....6 stars.
Pros: Inexpensive, Realistic color, Bright display, Built-in speakers, Durable, Lightweight, perfect hand fit....not big nor small.....perfect.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
An excellent phone for everything I do
on April 20, 2016
Posted by: jpsan
from Boise, ID, USA
Expertise:Intermediate
This S6 was a huge upgrade from my personal phone. I had used iPhones for work so that is what I am comparing this S6 to. The ease of use, color, camera, availability of apps: all these things are fantastic on my S6.
Pros: Realistic color, Bright display, Durable, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone I've owned
on April 20, 2016
Posted by: Cmfmom
from New Bern, NC, USA
I received this for Christmas. It's kept up with me. I'm hard on tech and it is smooth working, allows for multiple applications and screens. Great photos too. In other phones I've had glitches that made me restart- not once with this one even after the Marshmallow push. Recharges completely in 1 hour. Yes, 1 hour. Love it!
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Needs SD card
on April 20, 2016
Posted by: Elevator
from Birmingham, Alabama
Expertise:Expert
Needs SD card and replaceable battery. These are things that make it better than the iPhone and have kept me buying Samsung.
Pros: Realistic color, Lightweight
Cons: no sd card, non removable battery
I would recommend this to a friend!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
My galaxy S6 experience
on April 20, 2016
Posted by: jtup7919
from Erie, PA
Expertise:Intermediate
When originally bought my S6 I LOVED it. Then I dropped it down cement steps and it was pretty much destroyed. Luckily I did have insurance on the phone. So I called, filed a claim. A replacement phone was sent and my broken one shipped back. The refurbished phone I received has given me nothing but grief, frustration and anger. I don't know what is wrong with it, but it opens drop down tabs all the time for no reason, forces apps closed all the time for no reason. It's really frustrating when I'm in the middle of something and it just closes on me. Then I have to retype texts, emails, relog into various sites, often multiple times until I can complete the task I was engaged in. Coinciding with this and doubling my frustration the keyboard doesn't always want to work, and the "back button" rarely wants to work. And whatever was going on with the last update Samsung sent to my phone it really magnified and multiplied my issues. I've factory reset this piece of junk 5 times and sooner or later it just goes completely haywire again. I like a lot of the features of the S6, I just wish I could utilize it's potential by having one that actually works the way it's supposed to because honestly this phone is have now aggravates me to the point I want to tape it to a brick and throw it through the front window of Samsung's corporate office. Also, I don't like the charging and auxiliary output ports directly on the bottom of the phone. It is inconvenient trying to plug stuff in to listen to music whether it's headphones while working out, or in my car with an auxiliary cable. Same goes for trying to charge it in my car.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
5 out of 5
5
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S6
on April 25, 2016
Posted by: ORichard
from Chicago
Expertise:Intermediate
I really enjoyed this device. Much easier to use than my last, a competitor product.
Pros: Bright display, Built-in speakers, Durable, Lightweight
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great new options on this model
on April 20, 2016
Posted by: Auntjake
from San Antonio, Tx
Expertise:Intermediate
I really appreciate that the ram is cleared automatically and you don't have to worry about programs running in the background once you close them.
Pros: Bright display, Durable, Lightweight
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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