Customer reviews from turbotax.intuit.com
Intuit - TurboTax Premier Federal & State Returns + Federal E-File 2015: Investments and Rental Property - Windows, Mac OS
Average customer rating
4.4
(11,998 Reviews)
Rating breakdown 11,998 reviews
5 Stars
7,181
4 Stars
3,350
3 Stars
903
2 Stars
342
1 Star
222
Customer Reviews for Intuit - TurboTax Premier Federal & State Returns + Federal E-File 2015: Investments and Rental Property - Windows, Mac OS
Customer Rating
2
Disappointed with TurboTax software glitches
on January 30, 2016
Posted by: joe1226
Had to call tech support twice due to glitches with application. In reviewing the TurboTax self help, I saw that people had posted issues about the two glitches I reported today last year. Also, at the end, I was not able to purchase the Audit Defense protection being the application froze up and would not move forward with taking my credit card info.
What's great about it: Fairly easy to complete taxes.
What's not so great: TurboTax Premier downloaded version for Windows 7 glitchy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
No email confirmations
on January 31, 2016
Posted by: TaxSoftwareRev
I really do not using software without all form updates complete. Software should not be released until ready to fully process. Once the software was ready to email the process was smooth, however no email confirmation of acceptance was received like it was last year. I had to go into the program to confirm acceptance.
What's not so great: No confirmation of email submissions accepted
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
worse experience ever
on January 31, 2016
Posted by: robledor
i follow all the steps and as entering my new car purchase and taxes pay it was really confusing and dont know if i did it correctly.
What's not so great: the set up system
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Poor Experience This Year
on February 1, 2016
Posted by: Bilgewater44
On my personal and a family member's returns, after closing and saving, I could not reopen the files and received an error code.
On My return that entailed restarting a very complex return that was previously 80% complete.
This took me over two hours to complete.
On My return that entailed restarting a very complex return that was previously 80% complete.
This took me over two hours to complete.
What's great about it: Easy to Use
What's not so great: Files Crashed Mulitple Times Processing FEE -BAD!!
Pros: I bought or sold investments, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
on February 3, 2016
Posted by: Champurrada
My brother, an expert tax preparer till last year after 32 years of practicing helped me with my taxes. The software should be more friendly for those who know what they are doing. It took him twice as much time to complete this return than last year when he used Pro Series.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
too expansive
on February 3, 2016
Posted by: lkjhgfd
No way to change filing status, used it for 10 years, but this probably be my last
What's great about it: cheap
What's not so great: SLOW/locking up
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Waiting for Health Coverage Tax Credit (HCTC) fix
on February 5, 2016
Posted by: peconnol
The TurboTax Federal Review error message states "The Health Coverage Tax Credit cannot be taken when the Premium Tax Credit is claimed." The IRS instructions for F8885 HCTC are "You must file F8962 to reconcile advance payments of the premium tax credit (APTC)". F8962 uses info from the 1095-A form. As a result efile fails with error message that I cannot claim both F8885 and F8962. For 2015 the IRS allows the HCTC for Obamacare premiums so both forms are needed . Spoke to TurboTax tech support and they said they will report issue.
What's great about it: Ease of use
What's not so great: Failed efile and error check for HCTC F8885
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Review 2016
on February 5, 2016
Posted by: LCHPA
Turbo Tax has been wonderful, in the past. This year, however, I did not find it as user friendly. I had to enter the same info over and over, to the point that I got frustrated. I have used the program for over a ten year period and this year is the only year where I became concerned.
What's great about it: I have used turbo tax for over a decade. They are very good.
What's not so great: This year, the program had me enter items multiple times.
Written by a customer while visiting turbotax.intuit.com