Customer reviews from turbotax.intuit.com
Intuit - TurboTax Home & Business Federal & State Returns + Federal E-File 2015 - Windows, Mac OS
Average customer rating
4.4
(9,163 Reviews)
Rating breakdown 9,163 reviews
5 Stars
5,752
4 Stars
2,319
3 Stars
628
2 Stars
245
1 Star
219
Customer Reviews for Intuit - TurboTax Home & Business Federal & State Returns + Federal E-File 2015 - Windows, Mac OS
Customer Rating
4
Thorough and straightforward
on April 16, 2016
Posted by: kswatts13
I've used TurboTax for many years. It always seems thorough and up to date, easy to follow and use.
What's great about it: easy to use, comprehensive
What's not so great: high state filing fee
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good system have used it for years
on April 16, 2016
Posted by: Adam007
Sirs; I sure hope in the future, you'll have an area for my IRA,, Have not made contribution for it since 2008, but I think it should be reported on my tax forms , somewhere?//
just Saying
What's great about it: Great Software if you have past year info on computer?
What's not so great: Not to easy , for corrections
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Poor Construction of Home & Business Program
on April 16, 2016
Posted by: gbcurtis
Your IT Programmers are sloppy. They need to talk to common users like me to discover programming faults! It is a good thing that your excellent Temp Tax Experts are available to access before filing - even though the wait time is horrendous!
What's great about it: What you would expect
What's not so great: Failure to link to info that TurboTax KNOWS it could find from ALL previous TurboTax filed returns.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always a cinch and audit ready!
on April 16, 2016
Posted by: cdlobo
For over a decade TurboTax has been my software of choice and has not let us down.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Improving every year, still could get better
on April 16, 2016
Posted by: Mikeh36018
Improving each year. Could be clearer in entering on federal taxes where the New York State Property Tax Freeze Credit goes. Right now we just have to reduce our real estate taxes by that amount, per information from a posting. There is an entry in the NY State tax screens for this, but I had to double check that the amount was not deducted twice since I had taken it off the federal entry. Again, TurboTax shouldn't charge an additional fee to e-file once we've paid extra for a state program.
What's great about it: Automatic recalculation when changes made, logical questions for data entry.
What's not so great: Still charges separate fee to e-file even after state return paid for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax
on April 16, 2016
Posted by: pjpv
It took me several hours just to find the air conditioning credit. Unlike the windows and doors the a/c was not a separate box and listed in an area that I thought was for new construction.
What's great about it: easy to follow
What's not so great: difficult to find air conditioning system credit
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2015 Return
on April 16, 2016
Posted by: Abutter
This customer did not provide a text review.
What's great about it: Pretty easy for personal and home business
What's not so great: Not easy to understand stock implications
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Some Big Fixes Very Much Needed
on April 16, 2016
Posted by: ExperiencedHand
I've used TurboTax literally for decades. I like its clear guidance, transferability of (most) data from previous years, and its error review feature.
So I can't figure out why it continues to have several persistently infuriating features.
1- If you return to a section to check or alter one piece of data, you always must go through every question in that section up to where you wish to amend. This is repeating often irrelevant generalized questions. It is a tedious, time-consuming, and frustrating exercise. Come on TurboTax: fix this please.
2- My wife and I both have home offices. After I've filled in the extensive data for multiple categories for my office, I'm asked for the same expenses in the same categories when I come to my wife's home office. Why can't this be propagated automatically (perhaps with a 'revisit' feature, in uncommon cases where the household expenses would differ)?
3- The program frequently asks whether I have any carried-over unused credits from previous years. Why can't TT transfer that info from my previous year's return, the same way it does for many other data items?? Similarly, when you replace your car with another, it asks for all sorts of data re msrp and trade in value of previous vehicles. This too was entered back when the now-being-traded vehicle was itself new. Again: why can't TT transfer that in so long as the data was entered in a previous year TT return??
4- Finally, the ErrorReview feature is great at identifying things needing fixing. But its "fill in a box on line x, worksheet y" is mystifying. There's zero explanation of the issue or where to go to get context or guidance on what needs to be done.
In summary, I like TT or I wouldn't keep buying it year after year. But having paid many thousands of dollars over the decades, I'm extremely frustrated at these common sense problems not having been fixed.
What's great about it: Generally great guidance
What's not so great: REPETITION! NonTransfers. PoorErrorFixGuidance.
Written by a customer while visiting turbotax.intuit.com