Customer reviews from turbotax.intuit.com
Intuit - TurboTax Home & Business Federal & State Returns + Federal E-File 2015 - Windows, Mac OS
Average customer rating
4.4
(9,163 Reviews)
Rating breakdown 9,163 reviews
5 Stars
5,752
4 Stars
2,319
3 Stars
628
2 Stars
245
1 Star
219
Customer Reviews for Intuit - TurboTax Home & Business Federal & State Returns + Federal E-File 2015 - Windows, Mac OS
Customer Rating
4
Excellent product, needs minor tweaks on questions
on April 6, 2016
Posted by: Mariowords
Once again, I used Turbotax to file my state and federal taxes this year (I've been doing it since 1992 —I should get a lifetime version or something!).
Overall, I'm pleased to keep using Turbotax. However, there was one question that threw me off. About HSA accounts. On one hand, one question asks if I have an HSA account, how much of the distributions I have used for health expenses (all of it). This question is answered by using box 1 of Form 1099-SA.
The follow-up question was very confusing: whether I had put money (contributions) into an HSA account. That information is found on box 2 in Form 5498-SA. However, filing out the Turbotax form for this second question trips up an excess contribution (indicating the total for the year!), which is taxable! What the heck gives? This issue wasn't present in the 2014 Turbotax version. So I'm unsure of what the IRS will say to that when they review my tax return.
Yes, I've used the latest updates on 2015 Turbotax. Please, use some common sense, use a sizable focus group, actual users, and get rid of the ambiguities in the questions. Thank you.
What's great about it: The question-driven method is the best in the business
What's not so great: Some questions are ambiguous
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
tax season
on April 6, 2016
Posted by: viktorrocans
Good, I wish I used it years ago!
What's great about it: Was good beacuse a lot of infomation was saved from last year
What's not so great: I was mixed up with dividens and had difficult time reaching correct chase bask
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Quick Review of Issue
on April 6, 2016
Posted by: JAMMMMMMMM61
When I saved the tax return (forms only) the routing and account number for direct deposit was not included for the MI state return (Federal included direct deposit). If I saved "with worksheet" the direct posit information was included for both Federal and State.
Claiming startup expenses for renting our MI home... I had to enter in form, was not asked in questionnaire.
What's great about it: Works great
What's not so great: The direct deposit information was not included in State PDF
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Cool Turbo!
on April 6, 2016
Posted by: KumKum
This customer did not provide a text review.
What's great about it: Easy to do by answering simple questions
What's not so great: State Filing and extra state downloading are very expensive. I guess try to cover all freebies
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use
on April 6, 2016
Posted by: Realtor1234
Turbo tax was easy to use and walked me through every step. It was easy to go back to any areas that I needed to correct or add more deductions.
What's great about it: Walked me thru every step to get my largest refund!
What's not so great: Nothing to dislike.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Didn't Get it to Work, BUT.....
on April 6, 2016
Posted by: yoyo3
They pointed me to a live customer service person who immediately resolved the issue. Thank you, TurboTax
What's great about it: program hung up even after re-install, BUT...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome software
on April 6, 2016
Posted by: Marcot
Turbo Tax is awesome. It walks you through the entire process and ensures that everything is covered.
What's great about it: Super easy to use!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
2015 versus past years
on April 6, 2016
Posted by: Johnwest56
I have been using turbo tax for about 20 years and this version almost convinced me to use another company. I do not want my return on line at all and I paid for a CD version and never got it.
What's great about it: it worked
What's not so great: it was the worst version of turbo tax I have ever used.
Written by a customer while visiting turbotax.intuit.com