Customer reviews from turbotax.intuit.com
Intuit - TurboTax Home & Business Federal & State Returns + Federal E-File 2015 - Windows, Mac OS
Average customer rating
4.4
(9,163 Reviews)
Rating breakdown 9,163 reviews
5 Stars
5,752
4 Stars
2,319
3 Stars
628
2 Stars
245
1 Star
219
Customer Reviews for Intuit - TurboTax Home & Business Federal & State Returns + Federal E-File 2015 - Windows, Mac OS
Customer Rating
3
Expert Support Saved the Day
on February 29, 2016
Posted by: ladybuggie
The State Tax Loop issue is just not acceptable. However, thanks to a wonderful, patient, support customer service representative....I am filed.
What's great about it: Online support
What's not so great: State Tax Loop issue...two years in a row.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thanks
on February 29, 2016
Posted by: CKMM
Been using Turbo Tax for many many years!
What's great about it: Turbo Tax is a user friendly tax program
What's not so great: None
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Quick and helpful Turbotax
on February 29, 2016
Posted by: Tigerdaddy
Turbotax can help users easily file tax returns, which is usually a headache.
What's great about it: quick, accurate
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Wow!
on February 29, 2016
Posted by: skyking321
TurboTax is a great program. Makes doing your own taxes almost easy, although still tedious. I've noticed that the glitches seem to be slowly growing as the years go by. Users need to be patient and go through the program more than once (or twice) to make sure all is well. Also, sometimes things get carried over to the state return(s) demanding an explanation and users have no idea of what the problem is.
What's great about it: Very comprehensive
What's not so great: Sometimes a bit buggy Need to keep after it.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy, Easy, Easy. let me say Easy to work with!!!!
on February 29, 2016
Posted by: 04297000
The questions are very detailed and easy to get through. If you do a little upfront work and have all your documents ready you will be done in no time.
What's great about it: Easy, Importing bank information is a snap
What's not so great: We had to pay, but not TurboTax's fault
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome!
on February 29, 2016
Posted by: MKMom
Super easy to follow. Only during the quick review at the end did I have a question, but found my answer quickly.
What's great about it: Finsihed my taxes in 2 hours
What's not so great: scared it was too easy
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax Evaluation
on February 29, 2016
Posted by: ejazahmed4
couple of areas I felt can be improved
1. Once select a state, I could change the state. there should be an option to change the state.
1. Once select a state, I could change the state. there should be an option to change the state.
2. mistaken i entered that i sold a business property and the software asked for how much, i entered the amount and my tax return changed. there is no delete buytton.
What's great about it: Easy to use.
What's not so great: Can't convert PDF file to .tax file
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Watch out for the TurboTax Zinger
on February 29, 2016
Posted by: HappynowSad
For the last 4 years I have been using TurboTax Software to do my family taxes. We have 6 children. It is easy to use and takes you through a logical process. However, this year we were hit with a real zinger that TurboTax doesn't tell you about. I finished doing my 6th child's taxes and the software told me I couldn't e-file my taxes. I was forced to print everything out and file the return by mail. A big problem, especially since Turbotax doesn't even print out a Federal Instruction sheet on how to file your federal taxes. So you just sit there looking at your federal return wondering what you should do. I bought Turbotax to electronically file my returns, not go back 10 years and do it manually by hand. I am very disappointed that Turbotax didn't make me aware that I reached my electronic filling limit of 5 before I started the 6th return. If I would have known, I would not of used the software. Turbotax does print out a State instruction sheet. Solution: TurboTax should clearly state their software now has limits on how many returns it can file electronically. Secondly, TurboTax should provide a Federal instruction sheet on how to file your Federal Income Taxes. After all, isn't that what tax software is suppose to do? You shouldn't fail on your primary function as a software company. I know TurboTax will blame the limit on the government or some other entity. But the fact remains, TurboTax should inform the user they can no longer file another electronic return before I start my 6th return.
What's great about it: Software works great and easy to use
What's not so great: TurboTax doesn't tell you but it now limits you to 5 e-files. And then your stuck!
Written by a customer while visiting turbotax.intuit.com