Customer reviews from lg.com
LG - 60" Class (59.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV
Average customer rating
4.1
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
50
4 Stars
10
3 Stars
5
2 Stars
4
1 Star
9
76%of customers recommend this product.
(
54 out of
71)
Customer Reviews for LG - 60" Class (59.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV
Customer Rating
1
HDMI port issues
on January 27, 2019
Posted by: Chris trunnell
from Trunnell
[This review was collected as part of a promotion.] Tv lasted a little over a year and then the motherboard stopped reading the hdmi inputs
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
4
Response from lg.comBy AB, Social Media , January 28, 2019
Oh no! I hate to hear you are having issues with HDMI ports on the 60UF7300 you invested in a year ago and I can definitely understand the frustration. If there is anything I can assist you with. please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Written by a customer while visiting lg.com
Customer Rating
2
Disappointing
on June 19, 2019
Posted by: jpierre
from CA
Had this model for about 3 weeks and the HDMI 2/3 stopped working (system board). Brought it back to where I purchased it and they swapped it out with another same model. Now all the inputs show popcorn screen with sound only. I'm told it's the system board again and repair is over 1K. very disappointing.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy Chris, Customer Service, June 19, 2019
We hate to hear that you are having an issue with the TV only providing sound, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Posted by: Lil Moe
from Abbeville La.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I brought this tv and it went out the part man picked up my tv and kept it for so long and brought it back not fix and I'm still out without no tv
Pros: Quality
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 31, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Going strong
on July 30, 2021
Posted by: DomKFlorida
from Florida, US
Had this TV for 6 years now and still going strong.
Pros: Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Shipp1974
from Denvet, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love the tv but in the past few months the sound has become garbled. I did the reboot and didn't help. If we turn it off then back on it clears it up for a while. Don't have an answer on a fix. Our 65 inch doesn't have this problem, yet.
Pros: Features/Settings
Quality
3
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, August 8, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Just confused.
on April 5, 2023
Posted by: Pjwnzer
from Philippines
I brought an 86” tv and it arrived with a 6” scratch on the screen. When I asked for it to be replaced I was told No because a scratch does not affect the functionality.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 5, 2023
We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly
Written by a customer while visiting lg.com