Customer reviews from lg.com
LG - 60" Class (59.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV
Average customer rating
4.1
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
50
4 Stars
10
3 Stars
5
2 Stars
4
1 Star
9
76%of customers recommend this product.
(
54 out of
71)
Customer Reviews for LG - 60" Class (59.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV
Customer Rating
1
Just confused.
on April 5, 2023
Posted by: Pjwnzer
from Philippines
I brought an 86” tv and it arrived with a 6” scratch on the screen. When I asked for it to be replaced I was told No because a scratch does not affect the functionality.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 5, 2023
We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly
Written by a customer while visiting lg.com
Posted by: Cmiller11
from Fresno, ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] The person who took my call tried everything in her power to resolve my issue. Even though we could not get it fixed, she provided some resources to help me.
Written by a customer while visiting lg.com
Posted by: Shipp1974
from Denvet, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love the tv but in the past few months the sound has become garbled. I did the reboot and didn't help. If we turn it off then back on it clears it up for a while. Don't have an answer on a fix. Our 65 inch doesn't have this problem, yet.
Pros: Features/Settings
Quality
3
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, August 8, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Going strong
on July 30, 2021
Posted by: DomKFlorida
from Florida, US
Had this TV for 6 years now and still going strong.
Pros: Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Great while it lasted
on February 6, 2021
Posted by: Poptopbob
from San Diego, CA
[This review was collected as part of a promotion.] My video became snow! On all video not just HDMI but also component and RCA, even video over the web via the browser! Static images show on screen fine like a web page or units menus but whenever a video starts that portion of the screen turns to snow. Main board problem and expensive to repair. Heck, at least I got almost 5 years out of it which is a long time compared to others with same problem. But, an expensive purchase like this should be lasting at least 8 years and more like 10+. Last LG tv for me!
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Lil Moe
from Abbeville La.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I brought this tv and it went out the part man picked up my tv and kept it for so long and brought it back not fix and I'm still out without no tv
Pros: Quality
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 31, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great features!!!
on May 11, 2020
Posted by: Brlt74
from Belleville,New Jersey
[This review was collected as part of a promotion.] I bought this tv 3 years ago, I can’t complain. Awesome TV . Great images and sounds.
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Great picture but seems app support is dwindling.
on May 11, 2020
Posted by: Dylnel
from Bethpage, NY
Bought this TV in 2016 as our first smart tv. In the past year the app support is dwindling. My kids liked watching the WWE network on the TV but for some reason support has been pulled and the app is no longer available. Considering this tv is only hitting the 4 year mark, why can't an update be pushed to allow for continued app support. We paid a nice chunk of change in 2016 for this to not support a variety of apps 4 years later.
No, I would not recommend this to a friend.
Quality
5
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 2, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com