ElectroluxEW36GC55PS1 knob is clumsy already broke
on January 5, 2019
Posted by: Anonymous
from MN
I had 2 out of the 4 knobs broken already for my Electrolux EW36GC55PS1 gas range.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Derrick, Online Outreach Representative, January 8, 2019
Hi, Electrolux Friend.
Thanks for taking a moment to share your experience and valuable feedback.
I feel awful to learn of the matter concerning your cooktop’s knobs.
Though no manufacturer can guarantee against repairs or service visit with any of their models, I’m sorry for the experience you encountered with your appliance. Rest assured, we make every effort to manufacture quality products.
In reviewing the details provided, it does appear you were able to resolve the matter with one of specialist under your Platinum Star Warranty.
I appreciate your time and we will be happy to use your experience for future reference.
Should you need us or have any additional questions, please give us a call. Our Customer Care Team can be reached by dialing 877-435-3287 and is available Monday through Friday from 8AM-8PM EST. Or, you may send an email to socialcare@electrolux.com.
There is nothing to share because it is very normal function.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy R'Shaye , Online Outreach Specialist , November 1, 2018
Hello, Schen0504, Thank you for your feedback. Should you need any assistance, please call our Customer Care Team at 1-888.203.1389 Mon-Fri 8a-8p EST. Sat 9a-6p EST.-R'Shaye