Customer Reviews for Electrolux - 36" Built-In Gas Cooktop
Customer Rating
4
Great features, stylish design
on October 18, 2017
Posted by: eambros
from Puyallup, WA, United States
Appliance came with the new home, so builder selected it as well as Electrolux refrigerator, washer and dryer. Particularly for this item, it has a very heavy crate that loses its finish with heat, and scratches very easily the stainless steel surface when lift up for cleaning.
I had this pre-installed in a new home I moved into a month ago. Pros: 5 burners. Cons: Scratches due to the rubber feet breaking apart already on the grills, stainless steel is actually staining and have tried many stain removers but of no use, the burner lids already are fading.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Ruth, Online Outreach Specialist, October 9, 2017
Gosh! Ensure you clean stainless steel with hot, soapy water and a dishcloth, hounothappy. Rinse with clean water and a cloth. Do not use cleaners with high concentrations of chlorides or chlorines. Do not use harsh scrubbing cleaners. Only use kitchen cleaners that are especially made for cleaning stainless steel. Always be sure to rinse the cleaners from the surface as bluish stains may occur during heating that cannot be removed. Pages 11 and 12 in your Owner’s Manual has more cleaning information. So that we are able to gain more insight and help you properly, please reconnect with us directly for assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 1-877-4ELECTROLUX (1-877-435-3287). We are here for you. Your Electrolux lady, Ruth
Takes way to long to boil water on most powerful burner, does not clean up easily.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Ciara, Online Outreach Specialist , September 27, 2017
Hey there Sammie! Thank you so much for your review. It can possibly take 10-15 minutes for boiling; which is normal, depending on the amount of water in the pot. Also, I would recommend viewing your Use and Care Guide on page 11 for any cleaning tips for your Cooktop. You are able to view and download your Use and Care Guide by clicking on the link ftp://ftp.electrolux-na.com/ProdInfo_PDF/Lassomption/318203684en.pdf. Should you have any questions or need assistance, please connect with us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Best-CiCi