Customer reviews from frigidaire.com
Frigidaire - 30 inches - Convertible - Wall Range Hood - Stainless Steel
Average customer rating
3.6
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
46
4 Stars
18
3 Stars
15
2 Stars
6
1 Star
19
48%of customers recommend this product.
(
16 out of
33)
Customer Reviews for Frigidaire - 30 inches - Convertible - Wall Range Hood - Stainless Steel
Customer Rating
1
Fan stopped working after 1 month
on January 27, 2020
Posted by: Kevin z
Just bought a brand new house with fridgiair gallery line installed. The fan stopped blowing after 1 month the light still turn on. Bad product bad experience
Response from frigidaire.comBy Briana, Online Outreach Specialist, January 30, 2020
Hello, Kevin z! Thank you for sharing your experience with us. We are sorry to hear that you haven't had a pleasant experience with your rage hood. We make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Motor broke down within 4 months
on May 18, 2020
Posted by: ISHAN
[This review was collected as part of a promotion.] I got this along with 4 other Frigidaire appliances in my new home. We always use the furnace at low fan speed to reduce the noise since we have 2 infants in thw house. However, 4 months in, the fan just abruptly stopped. I called in for support and the service person who visited us informed that its just a bad motor and bappens, what we should do is buy this additional coverage plan because we dont always honor warranty, here are 5 times when we dont. So, i was upsokd a new warranty type in my existing warranty period to address a faulty motor that came with my hood?
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 28, 2020
Hi, ISHAN!
We apologize for any matters you have encountered with your range hood in such a short time.
Please know that we make every effort to manufacture quality products, and your experience does not go unnoticed for continuous improvement.
Based on the information provided, we were able to see the technican was able to resolve your concerns on May 1st under your warranty that comes with your product.
You are able to view additional information pertaining to your warranty on page 13, with the following link, ftp://ftp.electrolux-na.com/ProdInfo_PDF/Springfield/316902442en.pdf.
Should you ever have any questions or concerns in the future, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
We apologize for any matters you have encountered with your range hood in such a short time.
Please know that we make every effort to manufacture quality products, and your experience does not go unnoticed for continuous improvement.
Based on the information provided, we were able to see the technican was able to resolve your concerns on May 1st under your warranty that comes with your product.
You are able to view additional information pertaining to your warranty on page 13, with the following link, ftp://ftp.electrolux-na.com/ProdInfo_PDF/Springfield/316902442en.pdf.
Should you ever have any questions or concerns in the future, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad Motors
on May 26, 2020
Posted by: Anonymous
We’ve had our for 2 months. During the time it works it’s fine, but we will now be on our second motor since. MOTORS ARE BAD!!!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, June 8, 2020
Hello John Doe.
We regret to learn that your appliance has required repairs so soon into your ownership. This is certainly not the experience we desired for you to have. One of our highest goals is customer satisfaction and your feedback will help us understand our strengths and identify areas for growth.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
We regret to learn that your appliance has required repairs so soon into your ownership. This is certainly not the experience we desired for you to have. One of our highest goals is customer satisfaction and your feedback will help us understand our strengths and identify areas for growth.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Fan dies
on May 29, 2020
Posted by: bee1234
[This review was collected as part of a promotion.] There is a defect in the fan motor that will not allow you to use the highest speed or the motor will go out. Mine has gone out twice and i was informed don't use the high setting as the motor will go out again. I'm not sure why Frigidaire is still selling this with this known defect. Don't buy this model.
Response from frigidaire.comBy Online Outreach Specialist, June 5, 2020
Hello, Bee1234!
Thanks for your feedback. We are sorry to hear about your issues with the range hood. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. If you need any additional assistance, please feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST
-Bianca
Thanks for your feedback. We are sorry to hear about your issues with the range hood. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. If you need any additional assistance, please feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Loud Loud Loud
on May 4, 2021
Posted by: CJoP
[This review was collected as part of a promotion.] This fan is SO LOUD and the amount of air it pulls just doesn’t match the volume. It works okay. It isn’t great but will get the job done... just make sure you have ear protection on hand.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, May 14, 2021
Hello, CJoP! Thanks for taking the time to share your thoughts and concerns. We would love to learn more about your concerns so we can properly assist. When you have a moment, please join us on a live chat via Frigidaire.com. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
loud sound
on July 5, 2022
Posted by: rosej1
In the specification, the sound level is 69.9 dBA and I checked with the customer service that the range is 58.5-69.9 dBA (1-3 speeds). Mine actual sound is from 72 dBA-82 dBA
I talked with customer service again about the loud sound and here is the reply.
"This may just be how they are manufactured, and unfortunately, I do not manufacture the units. I have no other suggestions as to why it is louder than specified"
"This may just be how they are manufactured, and unfortunately, I do not manufacture the units. I have no other suggestions as to why it is louder than specified"
Given there are so many people complaining about the loud sound, I am very confused why the specification is so different from the actual sound level.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, July 9, 2022
Hi, rosej1! Thank you for sharing your story! We're sorry to hear that your experience with the range hood wasn't enjoyable due to the loud noise. This certainly isn't what we would want for you, and your feedback hasn't gone unnoticed. Please feel free to contact us should you have any additional questions or concerns. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not reliable
on September 4, 2016
Posted by: Eric67
from Alberta, Canada
I renovated the complete Kitchen including this new hood fan FHWC3055S.
At first the noise was a concern but for that number of CFM I'm ok to accept this inconvenience. My biggest problem is on a diner with gests the hood fan stopped working after the third time usage. That was really embarrassing.
Now because of this experience, we are not sure if we lean on the warranty or just buy another brand the fact if the warranty replace the broken part with the same problem parts.
At first the noise was a concern but for that number of CFM I'm ok to accept this inconvenience. My biggest problem is on a diner with gests the hood fan stopped working after the third time usage. That was really embarrassing.
Now because of this experience, we are not sure if we lean on the warranty or just buy another brand the fact if the warranty replace the broken part with the same problem parts.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, September 7, 2016
Thank you for sharing your concerns, Eric67. Let's see if we can get your range hood up and running again. Please look for my email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
LOUD
on December 14, 2016
Posted by: behney
from Pawleys Island, SC, United States
[This review was collected as part of a promotion.] The fan is very loud and makes any conversations while cooking nearly impossible... Looks great...
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 5, 2017
Thank you for sharing your hood vent experience with us, behney. Your wall mounted vent hood has our highest capacity to move air at 400 Cubic Feet per Minute (CFM). CFM is a standard measurement found in many forms of ventilation, both in vehicle and in home heating, ventilation and air conditioning systems. With your hood having the highest capacity available today, in our canopy wall mounted hoods, this movement of air would produce sound. Your hood is stated to operate on high at 69.9 decibels, which compares from between a conversation at 3 feet away, to a vacuum cleaner running or a television on loud. Is the sound you are hearing more of a vibration? If so, this may be related to installation, and would necessitate contacting your installer. If your hood was installed with many bends in the ductwork, this would also impact the efficiency of the air flow. Should you have any questions, please reconnect with us directly by calling our Customer Engagement Center at 877-435-3287 for assistance. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 8am to 6pm EST. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com