Customer reviews from otterbox.com
Otterbox - Resurgence Series External Battery Case for Apple iPhone 6 - Gunmetal Gray/White
Average customer rating
4
(165 Reviews)
Rating breakdown 165 reviews
5 Stars
87
4 Stars
37
3 Stars
18
2 Stars
6
1 Star
17
79%of customers recommend this product.
(
128 out of
162)
Customer Reviews for Otterbox - Resurgence Series External Battery Case for Apple iPhone 6 - Gunmetal Gray/White
Posted by: Flobee
Verified Purchase:Yes
Since I put this case on my phone. It's sucking the life out of my phone. Within 3 hours of not using my phone is at 40%. Fulling charged by morning but for the past 3 days I've watched the charge go down quickly and then phone shuts off.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 31, 2016
Hi Flobee,
That is strange that your iPhone 6’s battery seems to be draining faster with the Resurgence case installed. We are sorry that this is happening and we absolutely want to get to the bottom of this mystery. Please give our tech savvy Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
That is strange that your iPhone 6’s battery seems to be draining faster with the Resurgence case installed. We are sorry that this is happening and we absolutely want to get to the bottom of this mystery. Please give our tech savvy Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Love this product! Extra battery and extra safe!
on November 3, 2016
Posted by: Megan D
Verified Purchase:Yes
Hope you aren't phasing this model out! I love it! It's perfect as I have two toddlers and am a busy working mom. I never have to worry about having enough 'juice' or about my kids dropping my phone on the floor.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Great case
on November 26, 2016
Posted by: John
This is an amazing case. The drop protection is great, and it doubles your iPhone's battery life.
Written by a customer while visiting otterbox.com
Posted by: robbydale
Verified Purchase:Yes
Great product. I would love a belt clip for the resurgence.
Pros: High quality
Cons: no belt clip
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Best Purchase Ever
on December 25, 2015
Posted by: JoshuaB
from TAMARAC FL
Gender:Male
I LOVE MY OTTER BOX Resurgence Power Case
IT ALWAYS PROTECTS MY IPHONE THE THE CASE IT GREAT WHEN I NEED BATTERY
I ALWAYS GET OTTERBOX CASE BECAUSE I HAVE EPILEPSY !!
WITH OUT OTTERBOX I WOULD HAVE TO BY A NEW PHONE OR HAVE TO USE MY CELL PHONE ISSURANCE TO REPLACE MY PHONE!!
THANK YOU OTTER BOX
IT ALWAYS PROTECTS MY IPHONE THE THE CASE IT GREAT WHEN I NEED BATTERY
I ALWAYS GET OTTERBOX CASE BECAUSE I HAVE EPILEPSY !!
WITH OUT OTTERBOX I WOULD HAVE TO BY A NEW PHONE OR HAVE TO USE MY CELL PHONE ISSURANCE TO REPLACE MY PHONE!!
THANK YOU OTTER BOX
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
iPhone 6 Continues to Charge - No Auto Shutoff!
on March 3, 2015
Posted by: VGNYC
Verified Purchase:Yes
I had this case for over 3 weeks, but I had to return it when I realized that charging the case with the iPhone 6 caused the iPhone to continually charge! I would plug the case into a USB charger with the included cable each evening, and the next morning, the iPhone 6 lightning symbol would still be lit, indicating that the iPhone continues to be charged long after both the iPhone and the case are at 100% capacity. I am very concerned that this case will fry my iPhone's battery due to over-charging, hence I returned it.
If it were not for this problem, I would have kept the case. But the risk of overcharging my iPhone battery every night is too big an issue.
Pros: High quality, Durable
Cons: charging does not stop when plugged into ac.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 5, 2015
Hi VGNYC,
We appreciate your feedback.
Charging your phone and Resurgence case together overnight is no different than charging your phone overnight without the case. This does not harm the phone battery or case battery. Your iPhone has circuitry that reduces the last 20% of the charge cycle to a trickle charge, specifically to preserve the longevity of the battery. The Resurgence case has similar circuitry to preserve the longevity of the case battery.
The auto-off feature kicks in when you use Resurgence to charge your iPhone on the go. The Resurgence case stops charging the iPhone when the iPhone battery is “full”.
If you have any issues with your case, our customer service team would be happy to help! They can be reached at 1-855-688-7269.
OtterBox Customer Service Team
We appreciate your feedback.
Charging your phone and Resurgence case together overnight is no different than charging your phone overnight without the case. This does not harm the phone battery or case battery. Your iPhone has circuitry that reduces the last 20% of the charge cycle to a trickle charge, specifically to preserve the longevity of the battery. The Resurgence case has similar circuitry to preserve the longevity of the case battery.
The auto-off feature kicks in when you use Resurgence to charge your iPhone on the go. The Resurgence case stops charging the iPhone when the iPhone battery is “full”.
If you have any issues with your case, our customer service team would be happy to help! They can be reached at 1-855-688-7269.
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Decent product
on April 30, 2016
Posted by: Ethan v
I bought this case about six months ago and at first it worked great, hands down the best battery case on the market. At least that's what I thought. Now the case struggles to give the phone 15% on a good charge. If I did the purchase all over again I would not buy this and I would have gotten the life proof
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
3
Battery Died after 10 months
on October 25, 2015
Posted by: Pack17fan
Gender:Male
Worked great for a while, the battery used to get 1.5 full recharges - now I only get about 5 - 10%. Very disappointing in today's world that a battery would have such a short life - probably only about 50 or 60 cycles.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 29, 2015
Hi Pack17fan,
Sounds like your OtterBox Resurgence is pretty drained. Not to worry, our handy Otters are ready for a supercharged fix with a warranty replacement! Just give us a call at 1-855-688-7269, and we'll get right on the case!
Cheers,
OtterBox Customer Service Team
Sounds like your OtterBox Resurgence is pretty drained. Not to worry, our handy Otters are ready for a supercharged fix with a warranty replacement! Just give us a call at 1-855-688-7269, and we'll get right on the case!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com