Customer reviews from otterbox.com
Otterbox - Resurgence Series External Battery Case for Apple iPhone 6 - Gunmetal Gray/White
Average customer rating
4
(165 Reviews)
Rating breakdown 165 reviews
5 Stars
87
4 Stars
37
3 Stars
18
2 Stars
6
1 Star
17
79%of customers recommend this product.
(
128 out of
162)
Customer Reviews for Otterbox - Resurgence Series External Battery Case for Apple iPhone 6 - Gunmetal Gray/White
Customer Rating
3
Would be better!
on April 23, 2016
Posted by: BiasDouglas
Awesome case but it would be better if it had a built in screen protector I usually use the defender cases but I thought I would try this because of the extra battery life. Needles to say not having a built in screen protector is a little disappointing.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: TNS1999
Verified Purchase:Yes
Works great for when you are on the road for work, out to camp or family trip!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
This is the worst product I have ever bought
on July 11, 2016
Posted by: calvinbutlerii
We have gone through 3 charger cases and my daughter in is high school and this product will not hold a charge after 3 weeks
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
4
Decent battery pack but...
on February 3, 2016
Posted by: PDLC
This has actually been a good battery pack. I have tried other brands for older model iPhones that weren't bad either. I would give 5 stars but there is an issue when recharging the battery pack. From time to time when I connect. The USB cord to the battery pack, the phone will indicate its charging then not charging. This will happen in quick succession until I either, power off the phone, reconnect the USB cable or the last resort, remove the battery pack from the phone Nd charge both separately. Which defeats the purpose. Unfortunately it has been probably just over the 1 year warranty. As I have had this issue for at least the last 8 months. My mistake for not jumping on this earlier.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Pappap
from Pittsburgh, PA
Gender:Male
Verified Purchase:Yes
I purchased two, one for myself and one for my son. I like the thin style that gives great protection. My son likes the extra battery life it provides the phone. The fact that the case uses a standard mini USB port/charging cable is a major bonus.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: sarahls
Gender:Female
Verified Purchase:Yes
Great concept. And a good case at that. The battery is so-so and needs to be charged a lot.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, March 14, 2016
Hi Sarah,
Great to see that you're all for the idea behind the OtterBox Resurgence, though we were sorry to learn that you are experiencing a bit of trouble with the practical application of the charging feature of the device.
You will definitely want to make sure that you are using the provided USB charging cable, as other third-party cables may be different gauges and performance may be unexpected at best. If you are currently using the included cable while having the issue, please feel free to give our supercharged Otters a quick call at 1-855-688-7269 and we'll be happy to work through a few troubleshooting tips or even get you into a brand-new warranty replacement if that's what it takes to give your Otter experience just the power boost you’re in need of!
Cheers,
OtterBox Customer Service Team
Great to see that you're all for the idea behind the OtterBox Resurgence, though we were sorry to learn that you are experiencing a bit of trouble with the practical application of the charging feature of the device.
You will definitely want to make sure that you are using the provided USB charging cable, as other third-party cables may be different gauges and performance may be unexpected at best. If you are currently using the included cable while having the issue, please feel free to give our supercharged Otters a quick call at 1-855-688-7269 and we'll be happy to work through a few troubleshooting tips or even get you into a brand-new warranty replacement if that's what it takes to give your Otter experience just the power boost you’re in need of!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Delivery
Gender:Male
Verified Purchase:Yes
Overall satisfied. Charging to an outlet can be irritating at times
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Problems charging, face breaks easy
on June 22, 2016
Posted by: Lyder
I bought this and I've had to replace it 3 times in a year, the guaranty expired so now the face broke for the 3rd time and I'm just left with a broken bad product. The reason I have to remove the phone is to charge the case because the thing has a lot of fails charging with the phone even with the cable it comes with. On the other hand, easy to replace when it breaks.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 28, 2016
Hi Lyder,
We’re sorry that you are having some bad luck with the Resurgence case. We want to assure you that having difficulty charging the case and the iPhone together is not typical. Even though you are past the one year warranty window we still want to help out and get to the bottom of this charging mystery.
Normally as long as you use the USB cable that came with the case and the Apple wall adapter that came with your iPhone while plugging it into a regular wall outlet you should not have any charging issues. The iPhone should charge first and the Resurgence will follow.
Please give our tech-savvy Otters a call at 1-855-419-7417, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
We’re sorry that you are having some bad luck with the Resurgence case. We want to assure you that having difficulty charging the case and the iPhone together is not typical. Even though you are past the one year warranty window we still want to help out and get to the bottom of this charging mystery.
Normally as long as you use the USB cable that came with the case and the Apple wall adapter that came with your iPhone while plugging it into a regular wall outlet you should not have any charging issues. The iPhone should charge first and the Resurgence will follow.
Please give our tech-savvy Otters a call at 1-855-419-7417, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com