Customer reviews from frigidaire.com
Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Average customer rating
4.1
(1,356 Reviews)
Rating breakdown 1,356 reviews
5 Stars
661
4 Stars
421
3 Stars
137
2 Stars
61
1 Star
76
83%of customers recommend this product.
(
1,080 out of
1,302)
Customer Reviews for Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Customer Rating
2
What a disappointment
on August 5, 2019
Posted by: meanmommy
I can't remember exactly when we bought this, but the manufacture date is in 2017, and it is 8/2019. We bought it for it's supposed energy efficiency. I hate this refrigerator ,I am so glad to see it is discontinued, it deserves to be. The door shelves constantly fall off. My huband advised me to only put "light" items in the door. What? Even that is no guarantee. That is in the fridge. The freezer door might or might not stay closed. My kids have eatten many misshaped popsicles from when the door has come ajar. So much for that energy efficiency to say nothing of food safety. What a horrible design. Won't be buying Frigidaire again any thime soon.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, August 7, 2019
Hello, meanmommy.
Thank you for your review and rating!
I am disappointed to learn your fridge has not performed as expected.
Though no manufacturer can guarantee against repairs or service visits with any of their models, I’m sorry for the experience you’ve encountered recently with your appliance. Rest assured, we make every effort to manufacture quality products.
Are your doors closing/sealing properly?
Are there any tears, or holes on the gaskets?
Is your appliance on a leveled surface?
It is very important for your refrigerator to be level to function properly. If your fridge is not leveled, this may cause your doors to be misaligned and not close or seal properly, which could lead your unit to have cooling, frost or moisture problems.
Should you need further assistance, we can be reached by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST.
Best Regards-
Derrick
Thank you for your review and rating!
I am disappointed to learn your fridge has not performed as expected.
Though no manufacturer can guarantee against repairs or service visits with any of their models, I’m sorry for the experience you’ve encountered recently with your appliance. Rest assured, we make every effort to manufacture quality products.
Are your doors closing/sealing properly?
Are there any tears, or holes on the gaskets?
Is your appliance on a leveled surface?
It is very important for your refrigerator to be level to function properly. If your fridge is not leveled, this may cause your doors to be misaligned and not close or seal properly, which could lead your unit to have cooling, frost or moisture problems.
Should you need further assistance, we can be reached by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
economically suited
on November 20, 2014
Posted by: doug96007
Simple and efficient
No thrills but very well designed.
No thrills but very well designed.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Sufficient, but not recommendable
on February 24, 2015
Posted by: Jessie
The fridge is basic and sufficient for my needs, but it has no special features and already leaks inside. Even in the recommended setting the freezer doesn't stay cold enough to keep ice cream hard.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
2
service
on March 16, 2015
Posted by: fhp
I've had problems with the ice maker leaking as well as the temp control. It's been a month now and we are still waiting for replacement parts, the product was only 3 months old when these issues arose
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
on May 15, 2015
Posted by: big al
from Payson, AZ, United States
Freezer not cold enough for me ice cream always melting
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Plenty of space.
on May 16, 2015
Posted by: Cynthia
from San Jose, CA, United States
I got the Frigidaire 3 months ago and I like it !!!!!
I would recommend this to a friend!
Response from frigidaire.comBy Anna, Online Outreach Specialist, June 23, 2015
Good Morning, Cynthia! We want to first welcome you to our Frigidaire family and express our appreciation for purchasing our appliances. I want to personally thank you for sharing your important quality and design feedback. Your voice matters to us as we constantly strive to be the best home appliance company in North America. We ask that if you have any questions or concerns in the future, please contact us directly. Kindest regards – Anna
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice Fridge
on May 16, 2015
Posted by: ltlmike
from Pollock Pines, CA, United States
This fridge keeps food very well but it needs an ice maker.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
New Frigidaire - FFTR2021QW
on May 16, 2015
Posted by: Russ
from Villa Rica, GA, United States
The unit is OK . It has a GRINDING sound sometimes . It could be the coolant moving throw the lines. If it were a more expensive unit , I would have TAKEN IT BACK . But , IT DOES WORK GREAT.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com