Customer reviews from frigidaire.com
Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Average customer rating
4.1
(1,356 Reviews)
Rating breakdown 1,356 reviews
5 Stars
661
4 Stars
421
3 Stars
137
2 Stars
61
1 Star
76
83%of customers recommend this product.
(
1,080 out of
1,302)
Customer Reviews for Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Customer Rating
5
Looks good and saves money
on July 13, 2016
Posted by: Kulaguys
from Hawaii, United States
Needing a replacement refrigerator, we selected this unit because of the space, shape limitations within our kitchen cabinet configuration. Other models would have fit and maybe even been cheaper, but this one was "Energy Star". There was an obvious reduction in our monthly electric bill directly as a result of switching to this unit. It may take a few years, but the savings will eventually pay for the fridge.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor temperature control
on June 15, 2017
Posted by: Morningdove
from Paradise, CA, United States
This refrigerator would be totally acceptable if it were not for the wild and random temp fluctuations. With both controls set to normal, the temp was far below the acceptable range. Setting bot controls midway to max gave somewhat workable results. At one point, setting the temp control to full max had no affect. Turning it full off and then back seemed to restore operation. These fluctuations may occur multiple times in one day or it may operate several days without an occurrence. These observations were made using two new frig/freezer thermometers with rated accuracy.
I would recommend potential buyers to select a different model or brand.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , June 16, 2017
Oh no Morningdove! I hate to hear of any matters you are experiencing with your new purchase. Using a manual thermometer, will only read the temperature of where it is located and not over the whole refrigerator like the internal thermometer, which can cause the reading to possibly vary or be slightly off. However, we would like to learn more about your matter to assist you properly and would like you to contact us directly by phone at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
3
Very roomy.
on June 26, 2015
Posted by: joys
from Yuba City, CA, United States
Very noisy! Sounds like there is ice being made and then the ice is dropping down the back of the refrigerator. There is NO icemaker and a service person already came and said noises are not unusual with this refrigerator.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Theresa, Online Outreach Specialist , June 29, 2015
Hello Joys! Thank you for your time and recent business with us! Because we strive to produce high-quality products and services to good people like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. Please keep in mind there are normal operating sounds for all refrigerators. We welcome you to view page 14 of your use and care guide. If you feel your concern is out of sorts, please contact us directly. Kind Regards
Written by a customer while visiting frigidaire.com
Customer Rating
2
Frigidaire review
on December 10, 2015
Posted by: Sunny skies
from Louisville Kentucky
One negative comment The shelves for condiments need to be solid Bottles are always falling out
Do you know of a solution
Thank you Esther Jaggers
Do you know of a solution
Thank you Esther Jaggers
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, December 30, 2015
Hey, Sunny skies! Thank you for taking the time to share your thoughts on your Frigidaire Top Freezer Refrigerator. We appreciate your review and comments. I suggest rearranging items in your refrigerator to see what best suit your needs. Thank you again for your business and continuing support of the Frigidaire brand. –Best Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Very quiet!!!
on December 12, 2015
Posted by: mikey z
from Boston, MA, United States
Bought this fridge due to width restrictions in my kitchen. Reading reviews on websites talking about the appliance being very loud got me worried. I can tell you that this fridge is extremely quiet!!!!!!! At first I thought there was something wrong with it but kept checking and everything was a perfect temp!!! Don't why those reviews exist. The ability to configure the side door is a very good feature and there is more than enough space in the fridge for everyday use. The negatives are that the door will swing all the way open (there is no stopper mechanism) and the freezer is a little smaller do to the larger fridge area. Also the freezer rack could be more study but not a deal breaker. Otherwise we are extremely happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointed
on May 10, 2016
Posted by: PH123
I bought this product because it is advertised for use in the garage. I have had mine a year and it does not maintain proper temperatures in the freezer.
I have been told Frigidaire is aware of the problem and working on an update to the software. I am hoping that they honor warranties that have passed the year mark since it is not the consumers fault.
I have been told Frigidaire is aware of the problem and working on an update to the software. I am hoping that they honor warranties that have passed the year mark since it is not the consumers fault.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on November 16, 2016
Posted by: Cister
from Milesburg PA
[This review was collected as part of a promotion.] Alot of space inside including freezer space . Has alarm if doors are ajar.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Everything feels cheaply made on unit
on December 2, 2017
Posted by: Hurrican Irma victim
from Charleston, SC, United States
I do not like anything about our new frig! It is awful!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, December 4, 2017
Oh no, Hurricane Irma victim! I hate to hear that this has happened. I recommend making sure that the doors are fully closing and that no obstructions are preventing the doors from allowing warm air to enter. Should this information prove to be unsuccessful, please contact us at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST so that we can assist you further. Thank you, Courtney
Written by a customer while visiting frigidaire.com