Customer reviews from frigidaire.com
Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Average customer rating
4.1
(1,356 Reviews)
Rating breakdown 1,356 reviews
5 Stars
661
4 Stars
421
3 Stars
137
2 Stars
61
1 Star
76
83%of customers recommend this product.
(
1,080 out of
1,302)
Customer Reviews for Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Customer Rating
1
Have lost $$$$ in food
on January 15, 2019
Posted by: Js Grammy
from Arizona
Even after being “repaired” produce are still freezing in parts of the refrigerator and going bad quickly in other parts. I am glad this model has been discontinued. Really bad experience with this unit. I have played with the temp for almost a year and still have a mess. Will never get another Friididaire unit again.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist, January 17, 2019
Hello, Js Grammy! Thank you for your feedback! We sincerely apologize for your recent experience with your Frigidaire Refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns will not go unnoticed. Should you need further assistance, feel free to contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST.~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
FREEZER VENTS KEEP ICING
on January 19, 2019
Posted by: V_SJ
from San Jose, CA
I bought this FFTR2021T refrigeration on 11/23/2018. The freezer vents are icing up and the refrigerator are does not receive any cold air. Basically, the freezer works but not the refrigerator. Not good. Since this is under warranty can you have someone come out and repair this?
Thanks,
Thanks,
Response from frigidaire.comBy Online Outreach Specialist, January 22, 2019
Oh no, V_SJ! I hate to hear that this has happened. We would like to gain a little bit more insight to assist with your concerns. Please look for my email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nice looking and roomy
on June 3, 2019
Posted by: BNorth
from Stryker, OH
[This review was collected as part of a promotion.] Bought in November 2018. I really like it and having a top freezer again. It does make some noise now and then and drawer support rail has now broken 3 times. Not a cheap part to replace.
I would recommend this to a friend!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , June 12, 2019
Hi, BNorth! We thank you for taking the time to share your feedback with us, and bringing your concerns to our attention. We understand that you may hear some sounds coming from your refrigerator, such as vibrating or humming, which are a part of the normal operations. In researching, we were able to see that you were provided with a resolution pertaining to drawer support on June 4, 2019.
Should you have any questions pertaining to the resolution provided, feel free to reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Should you have any questions pertaining to the resolution provided, feel free to reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
2 years old, rust on SS door & freezer stopped
on June 5, 2019
Posted by: Bonofam
from Brigantine NJ
I bought this refrigerator Early 2017, started surface rust on Stainless Steel door. Probably 301-303 SS which means when cold worked iron deposited come to the surface and rust. So a low grade SS was used to fabricate the doors.
Now the freezer isn’t cold enough to keep foods frozen, even on the coldest setting. This means the refrigerator food is suspect as well.
Very disappointed as I have had other Fridigaire products before and they performed well. I will need to call them tomorrow and complain.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, June 12, 2019
Hello Bonofam. I want to personally thank you for sharing your detailed quality and design feedback and your personal interactions with the appliance. Your experience is imperative to us as we constantly strive to be the best home appliance company in North America. We do apologize for any inconvenience you have incurred with these concerns. I can see that you planned to contact our customer service team directly. If you have not already, our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working after one year
on July 3, 2019
Posted by: Becky1466
from Wisconsin
Refrigerator stopped working 1 Year and 1 month after purchase.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist, July 10, 2019
Hello, Becky1466! Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire Refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. In researching, we see where you are currently being assisted with this matter. Should you need further assistance, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
3
functional but standard light bulb
on July 19, 2019
Posted by: BSSR
from Myrtle Beach
[This review was collected as part of a promotion.] Came with the house & works. I would like to replace the light bulb with an LED bulb. Could that be a problem?
I would recommend this to a friend!
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, July 23, 2019
Hello, Bssr.
Thank you for your feedback. The recommend light for this model is a 40-watt appliance light bulb. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for your feedback. The recommend light for this model is a 40-watt appliance light bulb. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
Just the right size for 2 people
on August 19, 2019
Posted by: ddiane1
[This review was collected as part of a promotion.] Great buy. Looks great! Works very efficiently. Love the ice maker.
Written by a customer while visiting frigidaire.com
Customer Rating
5
wish the freezer had a light, otherwise everything
on August 28, 2019
Posted by: pangame66
[This review was collected as part of a promotion.] my lg french door with bottom freezer was not that old, the condensor went out, and the rubber seal was bad! i will never buy an lg product again!
Written by a customer while visiting frigidaire.com