Customer reviews from frigidaire.com
Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Average customer rating
4.1
(1,356 Reviews)
Rating breakdown 1,356 reviews
5 Stars
661
4 Stars
421
3 Stars
137
2 Stars
61
1 Star
76
83%of customers recommend this product.
(
1,080 out of
1,302)
Customer Reviews for Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Customer Rating
5
Exceptional additon to my beautiful kitchen !!!!
on September 13, 2018
Posted by: Klink
from Los Angeles, CA
[This review was collected as part of a promotion.] Thanks so much for the remarkable value that I got with my new refrigerator I have been a on-site residential manager for the past 13 years here in LA and this is definitely my best buy this year!!!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Roomy, perfect size, large freezer area, quiet
on October 3, 2018
Posted by: Happy shopping
from Patterson, California
[This review was collected as part of a promotion.] Replaced an old and done refrigerator in our garage. The fridge is too good to be in our garage, updating our home in one year....making room for this fridge in the house, sending house fridge to the garage!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good for Cabin
on October 6, 2018
Posted by: Kristik
from MN
[This review was collected as part of a promotion.] I bought this a month ago for our Cabin and it's a good fit.
I would recommend this to a friend!
Response from frigidaire.comBy Online Outreach Specialist, November 5, 2018
Welcome to the family, Kristik! We're happy to hear that the refrigerator is a good fit for your needs. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Leader of the pack
on October 11, 2018
Posted by: Sam43
from Des Moines, IA
[This review was collected as part of a promotion.] After 20 years my old Frigidaire went to the great beyond. So another Frigidaire for me. Love the style, nothing fancy, just what a family of 2 needs. Beautiful stainless door with matching black sides. Wow! what a pair.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worked for 19 days
on October 15, 2018
Posted by: Yach27
from Neenah, WI
Looks nice. Only worked for 19 days. Freezer and Refrigerator both are warm even on coldest settings. Service man coming tomorrow. Hope it’s not a lemon.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, October 18, 2018
Oh no, Yach27! I hate to hear that you have had this experience! While we strive to produce quality products, there are occasions when even the best appliances may malfunction. We are confident that an authorized service agent will be able to restore your appliance to its normal operating condition. Should you need additional assistance after the repair, please don't hesitate to reach out to us directly at 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Too noisy
on November 18, 2018
Posted by: mammam7
from Pgh PA
This refrigerator looks good and holds a lot more than one would imagine. The noises that come out of this thing is unreal. We're on our second one and it's going back. If anyone's looking for The Little Drummer Boy, he's in my refrigerator!
No, I would not recommend this to a friend.
Response from frigidaire.comBy DERRICK, Online Outreach Representative, November 20, 2018
Hello, mammam7.
Thank you for taking a moment to share your experience.
We hate to see you leave us.
Bummed out to hear your fridge was making loud sounds.
Please bear in mind with your new, high-efficiency refrigerator it may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
Did you know? Today’s compressors run much faster than in the past. Your compressor may have a high-pitched hum or pulsating sound.
We hope you will reconsider us in the future and we will be happy to use your experience for future reference.
Regards-
Derrick
Thank you for taking a moment to share your experience.
We hate to see you leave us.
Bummed out to hear your fridge was making loud sounds.
Please bear in mind with your new, high-efficiency refrigerator it may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
Did you know? Today’s compressors run much faster than in the past. Your compressor may have a high-pitched hum or pulsating sound.
We hope you will reconsider us in the future and we will be happy to use your experience for future reference.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Came With Brand New House - disappointed
on November 23, 2018
Posted by: Homeowner CP
from Massachusetts
Dear Customer Service,
Last year in October at the age of 60, I bought my first home. Having been a single mom for most of my life, that dream was put on hold, for orthodontics, medical, college caring for sick parents etc I was glad to do it. And at the age of 60 said –these next twenty years (hopefully) are mine.
The home I purchased had been renovated top to bottom as I felt I owed it to myself to do it right and have as little maintenance and unexpected costs as possible.
In the home was a brand new Frigidaire refrigerator, stainless steel, a real beauty and having never owned a brand new one, always second hand or whatever was in the apartment I rented, I was excited.
The excitement started to dissipate after six months when I noticed small rust spots. They were tiny so I didn’t pay that much attention as I had been setting up the new home alone, so I had other fish to fry. It’s just me in the house so it’s not like a brood of young ones are constantly opening the door. Well just under a year and the appliance looks horrible. It looks dirty and I am so disappointed. I had no experience with stainless steel in the past so I didn’t even know this could happen. In retrospect, knowing what I know now, I would have preferred the old textured doors that resist stains and fingerprints. This all to say how deeply disappointed I am. Since they were installed by the contractors who renovated the house, I have no access to receipts or warranty information. I would have to believe there is minimally a year warranty. They were brand new though as I had to remove wrap etc. And I would think any company worth their salt, would rise to the occasion and make a situation right. And this is what I am asking you to do.
I am asking Frigidaire to stand by their appliance. Either replace the doors with ones that won’t do this, or replace the appliance with a non stainless steel. Please consider my request.
The home I purchased had been renovated top to bottom as I felt I owed it to myself to do it right and have as little maintenance and unexpected costs as possible.
In the home was a brand new Frigidaire refrigerator, stainless steel, a real beauty and having never owned a brand new one, always second hand or whatever was in the apartment I rented, I was excited.
The excitement started to dissipate after six months when I noticed small rust spots. They were tiny so I didn’t pay that much attention as I had been setting up the new home alone, so I had other fish to fry. It’s just me in the house so it’s not like a brood of young ones are constantly opening the door. Well just under a year and the appliance looks horrible. It looks dirty and I am so disappointed. I had no experience with stainless steel in the past so I didn’t even know this could happen. In retrospect, knowing what I know now, I would have preferred the old textured doors that resist stains and fingerprints. This all to say how deeply disappointed I am. Since they were installed by the contractors who renovated the house, I have no access to receipts or warranty information. I would have to believe there is minimally a year warranty. They were brand new though as I had to remove wrap etc. And I would think any company worth their salt, would rise to the occasion and make a situation right. And this is what I am asking you to do.
I am asking Frigidaire to stand by their appliance. Either replace the doors with ones that won’t do this, or replace the appliance with a non stainless steel. Please consider my request.
Thank you for your consideration of my request, photos attached
Response from frigidaire.comBy Online Outreach Specialist, November 27, 2018
Thank you for taking the time to share your refrigerator experience, Homeowner CP. Please look for my email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great addition in the garage
on December 29, 2018
Posted by: T Bubba
from Justin, Texas
[This review was collected as part of a promotion.] We love the Frigidaire brand, don’t seem to have issues with this brand
I would recommend this to a friend!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 23, 2019
Hi, T Bubba! Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.
Thank you for being a loyal consumer!
Kindly,
Ciara
Thank you for being a loyal consumer!
Kindly,
Ciara
Written by a customer while visiting frigidaire.com