Customer reviews from frigidaire.com
Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Average customer rating
4.1
(1,356 Reviews)
Rating breakdown 1,356 reviews
5 Stars
661
4 Stars
421
3 Stars
137
2 Stars
61
1 Star
76
83%of customers recommend this product.
(
1,080 out of
1,302)
Customer Reviews for Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Customer Rating
1
Terrible.
on September 14, 2017
Posted by: Aloonie
from Van Nuys
[This review was collected as part of a promotion.] When the refrigerator was barely 2 months old, the freezer stopped working. Technician diagnosed complete failure. Waiting time for repair was 3 weeks. Parts required were compressor, heat exchanger, valve, evaporator, and drier. Lost a lot of food which was very costly and experienced a huge amount of inconvenience.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, September 15, 2017
Oh no, Aloonie! I hate to hear that you had to go through that. I was unable to locate any service history on this appliance. Please email me at socialcare@frigidaire.com with the serial number, so I can make sure I am looking for the right information. I will be happy to see how I can help. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
4
We like the appliance, but...
on September 14, 2017
Posted by: pooooo
from Albuquerque, NM, United States
[This review was collected as part of a promotion.] We like this appliance, but sometimes it is a bit noisy. Occasionally we hear fairly loud groaning noises, and we don't even have an ice maker!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good size for a small home
on September 14, 2017
Posted by: mwg84
I've had the refrigerator about a month. It's fairly quiet, keeps cool and freezer seems to be fine. The only negative I find is the door compartments. They are much too wide and too shallow. Things tip over and threaten to fall out when door is opened.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 15, 2017
Posted by: Panancy
from Carthage, TN, United States
[This review was collected as part of a promotion.] Spaceous and works well. Seems to stay much colder than my old one.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
on September 16, 2017
Posted by: Skull
from New York, NY, United States
[This review was collected as part of a promotion.] Upgraded to from 18 to 20 cubic. with ice maker. It's only a few months old, but I have notice that the ice maker is not making a full tray per cycle..... need to have a service call.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Runs great
on September 16, 2017
Posted by: JannyD
from Manteca, CA, United States
[This review was collected as part of a promotion.] Keeps my food really cool and the freezer is roomy.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
It's a refrigerator
on September 16, 2017
Posted by: Very Concerned
[This review was collected as part of a promotion.] I purchased the Frigidaire refrigerator model FFTR2021QS in May 2017 and it started making a clicking noise and stopped cooling the first time in late July. I unplugged the refrigerator for about 24+ hours and it began to cool again after I reconnected the power. It repeated the noise and stopped cooling again on 26 August 2017. I reported the issue to Frigidaire and a repair technician repaired the refrigerator by replacing the starter and run cap that engage the compressor. So far, so good.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , September 18, 2017
Oh Goodness Very Concerned! I apologize for any matters you have experienced with your refrigerator. However, I am so glad to hear that your matter was resolved and your refrigerator is working as designed. Should you ever need any assistance at all, please contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect size
on September 18, 2017
Posted by: White Kong
from Ft Lauderdale, FL, United States
[This review was collected as part of a promotion.] Works great, looks great. Keeps food perfect temperature.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com