Customer reviews from frigidaire.com
Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Average customer rating
4.1
(1,356 Reviews)
Rating breakdown 1,356 reviews
5 Stars
661
4 Stars
421
3 Stars
137
2 Stars
61
1 Star
76
83%of customers recommend this product.
(
1,080 out of
1,302)
Customer Reviews for Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Customer Rating
1
Fridge works but sounds broken
on November 29, 2016
Posted by: Brandon42
from Fishkill, NY, United States
Read a lot of reviews, after purchase..If I had seen them earlier I wouldn't have bought this thing. It does it's job as a fridge. However, it sounds like the fan is hitting something every 10 minutes and it bangs like crazy. Apparently it's a common problem with this fridge. Waste of money.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Onine Outreach Specialist, December 28, 2016
Thank you for submitting your refrigerator review, Brandon42. You will find normal sights and sounds are addressed on page 19 of your Owner’s Manual. If what you are hearing is not listed, or you have any questions, please call our Customer Engagement Center at 877-435-3287 for assistance. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 8am to 6pm EST. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
It sounds like a chain saw
on December 14, 2016
Posted by: wylie
from Vermont, United States
[This review was collected as part of a promotion.] I bought this a month ago and it is by far the worst appliance experience I have ever had. It is very, very loud and cycles more often than any refrigerator I have ever had.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 30, 2016
Thank you for sharing your refrigerator experience, wylie. Our records indicate you have been provided a resolution. If you are not satisfied with how we resolved the matter, please do not hesitate to reconnect with us directly for assistance. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great size for our small space
on December 21, 2016
Posted by: NancyJay
from near San Francisco, CA
[This review was collected as part of a promotion.] This fridge is the best size for our small fridge space. It is energy efficient, too. I wish the shelf configuration were different. It is awkward to use the space. Items fall off the door, too, so it needs a better means to hold items in place. I make it work by using the door only for items that won't fall out. The freezer has to be set to max to freeze solid. It works well enough for us. It was a gift when we could not afford a new fridge so we are grateful for it in spite of the minor issues.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P., Online Outreach Specialist, January 10, 2017
Hi NancyJay! Thank you so much for taking the time to leave commentary for your refrigerator. Our team will evaluate your review to help in implementing future design improvements to our product lines. Should you need assistance, please call us directly. Best Regards – Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Efficient and Convenient
on January 18, 2017
Posted by: WesternCook
from Oregon
[This review was collected as part of a promotion.] Has been in use for about 4 months. I had to switch the door hinges myself, which wasn't hard, but took more time than I'd like and was somewhat awkward to do alone. So far, it works like a charm. I wanted a smaller unit and even this size is larger than I need, but it is more energy efficient than many smaller refrigerators and gives me the flexibility to store food after larger parties with plenty of extra room.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Sold as a garage compatible but NOT.
on February 15, 2017
Posted by: Stacie5
from Brick, NJ, United States
[This review was collected as part of a promotion.] Sold as a garage compatible refrigerator/freezer by the retailer and the manufacturer product information provided to retailer. Not true. The freezer does not work properly even in the summer months. It does not keep ice cream, etc. The retailer replaced my first refrigerator with an identical refrigerator hoping that the replacement worked properly but did not. I am going to call the retailer again in hopes that they can help or maybe the manufacturer can help solve our problem. Also when the refrigerator door closes the freezer door opens and closes.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, February 21, 2017
Thank you for sharing your refrigerator experience, Stacie5. It is not unusual on a two-door refrigerator for one door to pop open when the other door is being closed. The refrigerator and freezer sections are connected by air channels to allow air to pass between them. I recommend placing a newer dollar bill where the door meets the edge of the refrigerator and try to pull out the bill. If the bill slides out easily the seal needs to be replaced. However with this being a newer appliance, I recommend closing the refrigerator door softly and not allowing the door to slam shut or close abruptly. As for the freezer not working properly, please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don't think we would buy another one
on March 15, 2017
Posted by: jack56
from Venice, FL, United States
[This review was collected as part of a promotion.] We have had it about a month very. very noisy when running, did not know it didn't have a light in the freezer(not plugged in on the floor). Ice maker very loud
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, March 27, 2017
Hi ya, Jack56! Thank you for sharing your thoughts regarding your new fridge. I certainly understand the sounds you are hearing may be unfamiliar to you. I welcome you to view the normal operating sounds and sights of your refrigerator in your Use and Care Guide on page 19. Hope this is helpful! -Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
glad it was warrantied
on March 17, 2017
Posted by: kevin300
from Decatur, IL, United States
[This review was collected as part of a promotion.] within a week of purchase and installation, the freezer stopped working, and lost all of out food we had in it. then within another week the fridge stopped working, and again lost all our food that was in it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 27, 2017
Geez Kevin! What a bummer that your freezer and refrigerator stopped cooling. So that we are able to gain more insight and assist you properly with your matter. We would like you to contact us directly via phone at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Best-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Easy access to contents! Very attractive!
on March 22, 2017
Posted by: slipcover lady
from North Ridgeville, OH, United States
[This review was collected as part of a promotion.] Taller than previous appliance, but stately. What an improvement over what I had, and energy efficient, too!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com