Customer reviews from frigidaire.com
Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Average customer rating
4.1
(1,356 Reviews)
Rating breakdown 1,356 reviews
5 Stars
661
4 Stars
421
3 Stars
137
2 Stars
61
1 Star
76
83%of customers recommend this product.
(
1,080 out of
1,302)
Customer Reviews for Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Customer Rating
5
on November 12, 2016
Posted by: joepa409
from Glenside, PA, United States
[This review was collected as part of a promotion.] Happy I purchased. Ice maker works great. Exactly what I needed t replace the old one.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nice exterior finish! Not nice interior.
on November 15, 2016
Posted by: So Busy
from Washington, UT, United States
I bought this Frigidaire approximately four months ago for an extra fridge in the garage. The exterior is a nice look but I am not satisfied with the interior construction. The interior freezer rack is so flimsy that it has already sagged with the weight of my frozen foods. The fridge is noisy when running so glad it is in my garage. I would not purchase this product again.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 8, 2016
So Busy, thank you for sharing your refrigerator experience with us. Your new, high-efficiency refrigerator may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable. You will find a list of normal sights and sounds your refrigerator may exhibit on page 19 of your Owner’s Manual. I am forwarding your valuable feedback about the freezer shelf to our design engineers for consideration in future models. I would like to assure you we conduct rigorous tests to provide our consumers with the best appliances possible in the industry. Frigidaire uses some of the finest quality materials available and sophisticated assembly processes to assure manufacturing accuracy. Should you have any questions, please reconnect with us directly by calling our Customer Engagement Center at 706-860-4110 or 888-203-1389. The hours for the CEC are 8am to 8pm Monday through Friday, and Saturday 8am to 6pm EST. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Perfect Price - a little noisy
on November 16, 2016
Posted by: Vols95
from Collegeville, PA, United States
[This review was collected as part of a promotion.] Economically; we are very happy with the product and features.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Noisy
on November 16, 2016
Posted by: Carol562
from Long Beach, CA, United States
[This review was collected as part of a promotion.] Happy with my purchase. Keeps everything stays cold. But more noisy than last fridge
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good features at a great price
on November 16, 2016
Posted by: Thejester
from Lincoln Nebraska
[This review was collected as part of a promotion.] I have had this for about 6 months now and it is working great.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointed
on November 17, 2016
Posted by: CristalClear
from Denver, CO, United States
[This review was collected as part of a promotion.] Full disclosure: we previously had a much larger and nicer fridge before downgrading to this model. We needed something in a pinch that didn't break the bank and chose to purchase this refrigerator.
The fridge serves its purpose. It's more compact to fit in our space better, cools our food (this is saying something since refrigerators these days are failing on average every 3-5 years), and has the nice stainless steel appearance that looks attractive in the kitchen.
Where I have buyer's regret is in 3 areas:
1) It is REALLY noisy. I would expect better quality of Frigidaire.
2) The shelves are made very cheaply. There is a pretty significant gap between the shelf and the wall, and it's not finished very well so don't put small items too close to the edges.
3) The drawers do not pull in and out very well, and stick a bit.
1) It is REALLY noisy. I would expect better quality of Frigidaire.
2) The shelves are made very cheaply. There is a pretty significant gap between the shelf and the wall, and it's not finished very well so don't put small items too close to the edges.
3) The drawers do not pull in and out very well, and stick a bit.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 16, 2016
CristalClear, thank you for sharing your refrigerator experience with us. Concerning the shelves, and the gap, does it seem like the shelf is the wrong size? For the crisper drawers, please empty them and ensure they have been inserted into the guides correctly, then rub the top edges with wax paper or olive oil. This should ease the opening and closing of the drawer. You will find normal operating sights and sounds are addressed on page 18 of your Owner’s Manual. If what you are hearing is not listed, or you have questions, please reconnect with us directly for assistance. You can call our Customer Engagement Center at 888-203-1389. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday and Saturday 8am to 6pm EST. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Works well enough
on November 17, 2016
Posted by: Jcasson
from Hollywood, FL, United States
[This review was collected as part of a promotion.] A little too slim and the handle for the fridge keeps coming off. Otherwise it works fine.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 16, 2016
Jcasson, thank you for sharing your refrigerator review with us. Page 9 in your Owner’s Manual addresses how you go about tightening those handles to keep them from coming off. Quality tests are continually conducted to provide the consumer with the best appliance possible in the industry. Each consumer may choose from a wide variety of appliances, each built to provide a quality product and various features to best suit their needs. Should you have any questions, please do not hesitate to reconnect with us directly. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good fridge at good price
on November 17, 2016
Posted by: clange
from California
[This review was collected as part of a promotion.] I like this refrigerator altho I would have designed the supports for the shelving
inside a bit differently. The brackets can slip off either side support when there are lots of items on the shelf such a milk containers. I think the support bracket built into the interior should be a little wider so that does not happen.
inside a bit differently. The brackets can slip off either side support when there are lots of items on the shelf such a milk containers. I think the support bracket built into the interior should be a little wider so that does not happen.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com