Customer reviews from frigidaire.com
Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Average customer rating
4.1
(1,356 Reviews)
Rating breakdown 1,356 reviews
5 Stars
661
4 Stars
421
3 Stars
137
2 Stars
61
1 Star
76
83%of customers recommend this product.
(
1,080 out of
1,302)
Customer Reviews for Frigidaire - 20.4 Cu. Ft. Top-Freezer Refrigerator - Stainless steel
Customer Rating
5
Great size refrigerator
on November 10, 2016
Posted by: ronnimo1949
from Oakland, CA, United States
[This review was collected as part of a promotion.] I have had my Frigidaire refrigerator/freezer two months now and I really like it. The inside is my favorite part because of all the space
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Like the pull out shelves
on November 10, 2016
Posted by: deb14fan
from Janesville, WI, United States
[This review was collected as part of a promotion.] So much easier to clean and reach items that get pushed to the back of the shelf
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
wide swing in temperature
on November 12, 2016
Posted by: VKAG
from Virginia
[This review was collected as part of a promotion.] I bought this model less than a month back for my garage, I noticed it was not cooling enough, bought appliance temperature meter, even at maximum settings freezer does not go lower than 9 and refrigerator not lower than 45 degrees. I am very disappointed and do not know what to do with it. I also noticed in Review section, another buyer (LKWP) has similar complaint. Any recourse for me?
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer, Online Outreach Specialist, December 1, 2016
Vkag, thank you for your review. I personally apologize for any inconvenience you have experienced with your refrigerator not cooling properly.
When you move your temperature dial to a colder setting do you hear the compressor running? Do you feel air movement through the grille at the rear of your freezer? If no, I would recommend having an authorized service provider out to properly diagnose and repair your refrigerator. Please feel free to connect with us directly for any further assistance.
Thank you kindly,
Jennifer
When you move your temperature dial to a colder setting do you hear the compressor running? Do you feel air movement through the grille at the rear of your freezer? If no, I would recommend having an authorized service provider out to properly diagnose and repair your refrigerator. Please feel free to connect with us directly for any further assistance.
Thank you kindly,
Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
Try Again
on November 14, 2016
Posted by: NTNY
from North Tonawanda, NY, United States
Noisy, the main shelf doesn't fit the best and collapsed twice, temperature control need alot improvement, ice forms on top of inside of freezer as if outside air is getting in, tech came out and said that's the way they make them. Very disappointed.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 8, 2016
Thank you for sharing your valuable feedback on your refrigerator, NTNY. We certainly appreciate your recent refrigerator purchase, and regret that you had to have a service call so soon and unexpectedly. I have every confidence in our Authorized Service Providers and that your recent service appointment resolved the matter. Should you have any questions, please do not hesitate to reconnect with us directly. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Perfect for garage frig
on November 15, 2016
Posted by: second frig
from Oxnard, CA, United States
[This review was collected as part of a promotion.] Have only had the frig a couple of months and am happy with it. Best freezer space for this size of frig and good ratings. Replaced an 20 year old frig and this one is energy star rated. Have to be careful of holders in freezer door as they can come off easily. Good frig for my purpose.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Very good refrigerator1
on November 16, 2016
Posted by: patti28
from Rhinebeck, NY, United States
[This review was collected as part of a promotion.] I bought this refrigerator about a month ago and so far so good. I love the amount of space in both compartments. My only complaint is that you can't move the shelves on the door around and that I can't put tall bottles on the door without them falling over. Other than that, it's a great refrigerator!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Disappointed
on November 17, 2016
Posted by: Goat Lady
from San Antonio, TX, United States
[This review was collected as part of a promotion.] Despite repair man coming out - we still cannot regulate temperature in fridge - either 40 or set to coldest setting fridge never quits running and it is extremely loud when it runs.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 16, 2016
On behalf of Frigidaire, we apologize for any inconvenience your appliance has caused you and your family, Goat Lady. We regret that you had to have a service call so soon and unexpectedly. I wonder if your refrigerator may be located in an area where the ambient temperature gets below 55° F. If so the controls would need to be set to the coldest setting to improve performance. Sustained exposure to ambient temperatures below 39° F will likely result in freezing of food and beverages stored in the refrigerator section. Most new refrigerators are designed to save energy. These refrigerators are equipped with low energy consumption fans and compressors. The modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. Page 19 of your Owner’s Manual addresses the normal sights and sounds your refrigerator may demonstrate. If the sounds you are hearing are not addressed, or if you have any questions, please reconnect with us directly for assistance. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Lots of Room!
on November 20, 2016
Posted by: ALEXIS O
from Brockton, MA, United States
[This review was collected as part of a promotion.] I bought this refrigerator a couple of weeks ago and find it does not seem to be cold enough in the refrigerator part, I put temperature up to the coldest in the freezer and things froze. I put it down a little and the refrigerator does not seem cold. I don't know what to do with this. I am not happy with it.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 27, 2016
Zeussmom3, thank you for taking the time to submit your refrigerator review. Seeing as the freezer seems to be responding correctly, but not the refrigerated section, I have a few thing for you to check. Please make sure the door is closing correctly, and is level. Do a visual inspection of the door gasket, making sure it is fully seated in the retaining channel. Look for open areas between the gasket and the body of the cabinet. If your gasket is pulling out of the channel:
1) Clean the gasket with a wet soapy cloth, then rinse and dry.
2) Feed the gasket back into the retaining channel, ensuring the gasket is secure all around the door.
If the gasket is fully seated in the retaining channel, but still doesn’t not seal completely, use a hair dryer to carefully heat the gasket while the door is closed. Be careful not to damage the interior door panel or gasket by applying too much heat!
If gasket seal is still open after you have done these steps, flip the gasket 180 degrees:
1) Completely remove the gasket from the retaining channel around the door edge.
2) Rotate the gasket half a turn (180 degrees).
3) Reinstall the gasket by inserting the corners first into the retaining channel (kind of like a popular plastic storage bag that zips to lock).
4) Work the gasket towards the middle, ensuring that it is fully seated in the retaining channel.
If this hasn’t helped, or if you have any questions, do not hesitate to reconnect with us directly. Call our Customer Engagement Center at 888-203-1389. The hours for the Customer Engagement Center are 8am to 8pm Eastern Monday through Friday and Saturday 8am to 6pm. Your friendly Frigidaire lady, Ruth
1) Clean the gasket with a wet soapy cloth, then rinse and dry.
2) Feed the gasket back into the retaining channel, ensuring the gasket is secure all around the door.
If the gasket is fully seated in the retaining channel, but still doesn’t not seal completely, use a hair dryer to carefully heat the gasket while the door is closed. Be careful not to damage the interior door panel or gasket by applying too much heat!
If gasket seal is still open after you have done these steps, flip the gasket 180 degrees:
1) Completely remove the gasket from the retaining channel around the door edge.
2) Rotate the gasket half a turn (180 degrees).
3) Reinstall the gasket by inserting the corners first into the retaining channel (kind of like a popular plastic storage bag that zips to lock).
4) Work the gasket towards the middle, ensuring that it is fully seated in the retaining channel.
If this hasn’t helped, or if you have any questions, do not hesitate to reconnect with us directly. Call our Customer Engagement Center at 888-203-1389. The hours for the Customer Engagement Center are 8am to 8pm Eastern Monday through Friday and Saturday 8am to 6pm. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com