Customer reviews from frigidaire.com
Frigidaire - 3.4 Cu. Ft. 8-Cycle Top-Loading Washer - Classic White
Average customer rating
2.8
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
50
4 Stars
28
3 Stars
23
2 Stars
23
1 Star
68
43%of customers recommend this product.
(
77 out of
179)
Customer Reviews for Frigidaire - 3.4 Cu. Ft. 8-Cycle Top-Loading Washer - Classic White
Customer Rating
5
Awesome!!!!!!!
on August 8, 2017
Posted by: Tiger lee
from Garner, NC, United States
[This review was collected as part of a promotion.] It's working flawlessly
I've used many others but this is by far the best one yet, buy it people with confidence
I've used many others but this is by far the best one yet, buy it people with confidence
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible
on October 24, 2017
Posted by: Bweaver
from Gastonia, NC, United States
This washer is horrible. Gets off balance too easy. ot able to was bulky items or a full load. Did not purchase this item it was included in the purchase of our new home
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, October 25, 2017
Goodness! Bweaver, our records indicate your recent service call with Advanced Appliance (800-477-8032) resolved the matter and your machine is working properly now. If you are still experiencing the exact same instance, please reach out to them. Our authorized service providers guarantee their repairs for 60 days and will come back out to make it right. I hope this helped! Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Replacement works
on November 6, 2017
Posted by: Moonbeams
from Florida, United States
[This review was collected as part of a promotion.] We had our brand new washer of 5 months replaced because it was sounding like a rocket, wiggling, and leaking. This new washer of the same make is doing well so far. Fingers crossed.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poorly Made parts of this machine!
on December 31, 2017
Posted by: TwinMama85
Washer is 2 yrs old and sprung a huge leak underneath because the hose that goes from the tub to the pump was sliced open from the plastic outlet this covers...this is the second appliance that is only 2 yrs old that I own that has given me problems.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 3, 2018
Hi TwinMama85!
I apologize for any matters you have experienced with your washer. So that we are able to assist you correct any matters, please contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
I apologize for any matters you have experienced with your washer. So that we are able to assist you correct any matters, please contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible!
on May 5, 2018
Posted by: The good neighbor
from MD
I can't stand everything about this washer. If I'd only read the reviews before selecting this as an addition to my home. My builder should be ashamed for choosing such a cheap and inefficient product. The machine is always off balanced; the drum seems to be separated from the machine at all times; it's extremely loud; this poor thing takes hours to complete a load (definitely no energy saver); I could load the right amount of clothes and detergent in here and the machine will stop, causing me to constantly reset it. All I want to do is get this thing out of my house. I surely downgraded when I decided to finance this with my house. I see comments where people are saying they didn't purchase this and it came with the house- on the contrary- you definitely purchased anything that came with the house and probably paid more because of the markups. I'll call for service but I'm 1000% sure they already know they are servicing a lemon. I'm pretty sure this is the reason why many websites are saying this is disconnected. Do better Frigidaire! I'll do my part by going back to the brands I know and trust so well (I'll spare the names out of respect for Frigidaire).
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, May 7, 2018
Thank you for your time and willingness to share your thoughts with us. We are terribly sorry to hear about the inconvenience you have experienced with your washer. Wash cycles do fluctuate depending on what cycle and options you select. If you are still experiencing concerns with your washer, please contact us at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST. -Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
Eats your clothes
on April 14, 2019
Posted by: Tracy022
from Kentucky
This washer has a bottom opening that allows sheets/pillow cases to get under the agitation device and it wraps around. You have to pull things out from under the agitator. It had damaged hundreds of dollars of sheets and pillows.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 16, 2019
Hi, Tracy022!
Thank you for advising us of your concerns with this washer. We will be happy to assist you with troubleshooting to get to the bottom of the issue you have described. I have attempted a connection with you via email so that we may continue this conversation.
For any immediate assistance or questions we can be reached at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8 pm EST.
Best,
Ashton
Thank you for advising us of your concerns with this washer. We will be happy to assist you with troubleshooting to get to the bottom of the issue you have described. I have attempted a connection with you via email so that we may continue this conversation.
For any immediate assistance or questions we can be reached at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8 pm EST.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
HORRIBLE PRODUCT
on February 22, 2020
Posted by: TiaMarlena7
This is the second review I am submitting regarding this Washer -- I am happy to say that I had this piece of junk removed from my house today and I now have a good quality washer installed. It was no surprise to me that even the delivery man noted not to ever buy Frigidaire products. He said they are horrible and Frigidaire does not stand by what they sell. It is so true. I immediately sent notes to family and friends reminding them to never ever buy any Frigidaire products. I told them how Frigidaire will send you "I'm sorry" notes, but never to do anything to fix the problem or offer you a better appliance. Again, I so happy today to be sitting in my living room not dealing with this clunky piece of Frigidaire junk that Frigidaire discontinued after only two years....they knew they sold a bad product and did nothing about it to help the consumer.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, February 24, 2020
Hello TiaMarlena7.
We sincerely regret to learn that your ownership was not a positive experience. While we expect that our products will meet and even exceed our consumer expectations, the events that you have encountered are not typical of the products that we produce day in and day out. Rest assured, we make every effort to manufacture quality products.
If you would to speak about these matters with us directly, please give our customer service team a call at 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) or via Live Chat at Frigidaire.com.
Kindest Regards, Anna
We sincerely regret to learn that your ownership was not a positive experience. While we expect that our products will meet and even exceed our consumer expectations, the events that you have encountered are not typical of the products that we produce day in and day out. Rest assured, we make every effort to manufacture quality products.
If you would to speak about these matters with us directly, please give our customer service team a call at 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) or via Live Chat at Frigidaire.com.
Kindest Regards, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Great at first...
on February 24, 2020
Posted by: BobY2
We bought this washer and matching dryer about 4 years ago and were pretty happy with the performance of both at the time. They were simple to operate and seemed to work fine.
The washer always had a small problem with drops of water remaining in the tub, as if the valve was still letting a little water through over time, but that was easy to live with.
Lately the washer has taken to stopping and flashing the "not draining fast enough" indicator light on every load. Note that the washer is still draining, and if you hit the start button, it will work fine from that point on, but it's getting too annoying to come back later expecting the wash to be finished, only to find the tub is full of water and there is still a long way to go until the cycle is over. The software should have been designed to try again and only after repeated failed attempts at draining go to the error routine.
I'm sure there is just some build-up in the drain system somewhere, but I tried running some Drano through the system and that didn't help and there is simply no way to get to any of the insides easily and clean out any slight blockage by hand. Either that or the draining sensor is bad.
Unfortunately we are preparing to retire the machine in favor of a new, similar model from a different manufacturer. Regrettably there are also issues with the matching dryer. The controls are slow to respond when you switch them and sometimes the confirmation beep doesn't occur when you change a setting, leaving you to wonder whether the setting is in effect or not. The dryer also beeps for no apparent reason at times. The design of the no-heat "air dry" setting is terrible! Unless you set the dryer to timed dry, the heater will still turn on when drying in "air dry" mode, potentially damaging delicate clothing. Although this is stated in the manual, it is still non-obvious and counter-intuitive.
It's really a shame, as both of these products look nice and have very useful features, especially for the price, but after 4 years, neither one is very good at doing its' basic function any longer.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, February 26, 2020
Hello, BobY2.
I first want to apologize for your experience with your appliances. I understand your concerns and we would be happy to assist in locating a local service provider for your appliances should you need assistance.
Though no manufacturer can guarantee against repairs or service visit with any of their models, please know we make every effort to manufacture quality products.
Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
I first want to apologize for your experience with your appliances. I understand your concerns and we would be happy to assist in locating a local service provider for your appliances should you need assistance.
Though no manufacturer can guarantee against repairs or service visit with any of their models, please know we make every effort to manufacture quality products.
Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com