Customer reviews from frigidaire.com
Frigidaire - 3.4 Cu. Ft. 8-Cycle Top-Loading Washer - Classic White
Average customer rating
2.8
(192 Reviews)
Rating breakdown 192 reviews
5 Stars
50
4 Stars
28
3 Stars
23
2 Stars
23
1 Star
68
43%of customers recommend this product.
(
77 out of
179)
Customer Reviews for Frigidaire - 3.4 Cu. Ft. 8-Cycle Top-Loading Washer - Classic White
Customer Rating
1
on August 27, 2017
Posted by: Jagan
from Venice, FL, United States
[This review was collected as part of a promotion.] It came with the new house we bought, as everyone here mentioned, it stops in the middle of cycle, cloths get stuck underneath the agitator, shakes so much even with small load that is spread across evenly, there is no way to get rid of the water while cloths are stuck inside, i had this problem for several months but I haven't called the customer service yet, mechanism of this product is not well designed, or they would not have so many customers complaining of the same issue, From what i understand the customer service is great, I am counting on it, because, I hate to be the one who end up having no uniform for work. Please take this off the market, or might as well sell a repair man with this product. But that don't stop the hardship we have to go through until the person fix the problem.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, August 28, 2017
Yikes, Jagan! I hate to hear that you are having so much trouble with your washer. Please make sure the foam shipping restraint was removed from the wash tub and the foam shipping support was removed from beneath the tub inside the cabinet. If these were not removed, it would explain the excessive vibration. Also, please make sure the agitator has not come loose, allowing articles of clothing to get stuck beneath. If you need service, we will be happy to assist you with scheduling. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst washer I've ever had.
on September 5, 2017
Posted by: Pinkpatty
from Morrisville, NC, United States
We purchased a nice, new, upper end home and paid extra to have all new appliances installed before we closed. Within the first 2 months we had problems with our washer and have had 4 repair visits so far and we have only had it 10 months. This unit is exceptionally loud, has a water sensor that goes and then it won't fill with water, it bounces around a lot which I think could cause some of the problems. The repair man has checked installation and made sure it's level. We certainly don't want to start needing to pay for the continued service calls in 2 months when the warranty ends.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 7, 2017
Oh no! Pinkpatty, I regret any frustration and inconvenience these matters may have brought to you and your family. Our records indicate these matters were taken care of, and your washer is operating as designed. If this is incorrect, please do not hesitate to reconnect with us for assistance. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
worse machines ever, the washer
on November 8, 2017
Posted by: UnhappyMichelle
from Charlotte, NC
This machine wash cycle runs for over an hour, unlike normal wash cycles of 30 mins or 45 mins. Since we bought this machine our water bill has jumped from $75 per month to $125.00 per month. We are desperately trying to replace this unit immediately.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, November 10, 2017
Oh no, UnhappyMichelle! I hate to hear that this has happened. Please take a moment to reconnect with us. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Large Machine!
on March 1, 2018
Posted by: Jcarroll
from Northeast md
[This review was collected as part of a promotion.] This washer is extremely large great for big families who do multiple loads. On the down side it is very very loud!!!!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 2, 2018
Jcarroll, so glad to hear how pleased you are with your new washer’s capacity. I know how frustrating it can be to get used to a new appliance. Please see page 13 in your Owner’s Manual for some of the causes and types of sounds you may hear. If this doesn’t help, please do not hesitate to contact us directly for assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 800-944-9044. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do not purchase this machine.
on March 8, 2018
Posted by: LL68
from Cocoa beach, Fl.
I purchased washer/dryer set..for it was not cheap. Washing machine makes so much noise, that its aggravating. Sounds like its balancing itself through out cycle, light ringing noise (barley hear), and you can hear many more sounds. So i troubleshoot problem, to see many people with same problem..and no fix for problem. Always purchased/recommend frigidaire products..but after this experience and seeing how they are handling this problem...never again. I dont have the money to put out to fix this problem. A problem i should not be having.
Thank -you
L.L.
Thank -you
L.L.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 9, 2018
LL68, I apologize for the aggravation and frustration your washer may have brought to you. Please review the common occurrences that are on page 13 in your Owner’s Manual (these are not the result of defective workmanship or materials in this washer). If what you are hearing is not addressed, or if you have any questions, please do not hesitate to reconnect with us directly for assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 888-203-1389. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
Hmmmmm?
on March 20, 2018
Posted by: Mike J P C
from Chesterfield NH
[This review was collected as part of a promotion.] We bought this because our 3 year old Cadillac model had the tub bearing go;sounded like a cement mixer,
Bought the no frills top load Frigidaire.
Installers tested all modes before leaving and even they were surprised how noisy it was in cycles.especially spin. Disappointed?,yeah!
All we have are Frigidaire products, but right out of the box.
Bought the no frills top load Frigidaire.
Installers tested all modes before leaving and even they were surprised how noisy it was in cycles.especially spin. Disappointed?,yeah!
All we have are Frigidaire products, but right out of the box.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 21, 2018
Hi Mike J P C!
Thank you for taking the time to provide your feedback on your purchase. We would like to get a better understanding of the sounds that you are hearing during the cycles.
You are also able to view possible sounds if the Use and Care Guide that originally comes with your washer or by clicking on the link ftp://ftp.electrolux-na.com/ProdInfo_PDF/Webster/A00092301een.pdf and going to page 13.
If the sounds listed in your manual are not the sounds that you are hearing, please contact us directly at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
Thank you for taking the time to provide your feedback on your purchase. We would like to get a better understanding of the sounds that you are hearing during the cycles.
You are also able to view possible sounds if the Use and Care Guide that originally comes with your washer or by clicking on the link ftp://ftp.electrolux-na.com/ProdInfo_PDF/Webster/A00092301een.pdf and going to page 13.
If the sounds listed in your manual are not the sounds that you are hearing, please contact us directly at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
2
Issues
on March 26, 2018
Posted by: jgod915
from TX
[This review was collected as part of a promotion.] Very noisy when spinning. Sometimes cannot complete a load. Currently have a service call scheduled.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 27, 2018
I apologize for any frustration and inconvenience this matter may have brought to you and your family, jgod915. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. My review of your consumer account shows the parts have come in and your installation appointment with Electrolux Branded Service (855-224-4987) has been scheduled for tomorrow March 28th, to complete your repair. Thank you for your patience. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
Very Loud Unit
on April 12, 2018
Posted by: RideFLA
from Bradenton, FL
[This review was collected as part of a promotion.] Sounds like a freight train going uphill on a winter night.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer, Online Outreach Specialist, April 13, 2018
RideFLA, I can certainly understand the sounds you are hearing may be unfamiliar to you. I would recommend checking Avoid Service Checklist on page 13 in your Use and Care Guide for normal operating sounds. If you still have a concern of sorts, please contact us at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST. -Jennifer
Written by a customer while visiting frigidaire.com