Customer reviews from frigidaire.com
Frigidaire - 3.9 Cu. Ft. 6-Cycle High Efficiency Front-Loading Washer - Classic White
Average customer rating
4.2
(720 Reviews)
Rating breakdown 720 reviews
5 Stars
394
4 Stars
193
3 Stars
52
2 Stars
28
1 Star
53
85%of customers recommend this product.
(
589 out of
695)
Customer Reviews for Frigidaire - 3.9 Cu. Ft. 6-Cycle High Efficiency Front-Loading Washer - Classic White
Customer Rating
1
Disappointed
on February 12, 2019
Posted by: Unhappy customer fl
from Florida
[This review was collected as part of a promotion.] I bought this unit and in less than three years it stopped working.The model was discontinued and probably for a good reason. I cannot even repair it since the needed part was discontinued too. The reason for buying it was the size that fit in the laundary closet and other models are too high to fit. Frigidaire should stand by their products and improve them.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, February 14, 2019
Hi there. I want to personally thank you for sharing your detailed quality and design feedback and your personal interactions with the appliance. Your experience is imperative to us as we constantly strive to be the best home appliance company in North America. We do apologize for any inconvenience you have incurred with these concerns. Would you mind contacting us directly so that we may review your concerns further and work on a resolution for you? Our team may be reached by calling 1-888-203-1389 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible
on March 18, 2019
Posted by: Ktemp
from Boston, MA
We didn’t even have this washer for 4 years and it’s completely stopped working.
The normal setting never worked properly and it never fully drained. I’m very disappointed
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 21, 2019
Oh no, Ktemp! We certainly apologize for your experience with your purchase and any inconvenience it may have caused you. We would like to gain a little more insight to better assist you with your concerns.
So that we are able to do so, please feel free to reach out to us at 1-888-203-1389 Monday-Friday 8:30am-8pm EST or by email at socialcare@frigidaire.com at your convenience.
Kindly,
Ciara
So that we are able to do so, please feel free to reach out to us at 1-888-203-1389 Monday-Friday 8:30am-8pm EST or by email at socialcare@frigidaire.com at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst Model
on May 15, 2019
Posted by: Second Frigidaire washer
from Vancouver, Canada
YES! I have exactly the same problem! Bought only 2 years!
"I bought this unit and in less than three years it stopped working.The model was discontinued and probably for a good reason. I cannot even repair it since the needed part was discontinued too. The reason for buying it was the size that fit in the laundry closet and other models are too high to fit. Frigidaire should stand by their products and improve them."
"I bought this unit and in less than three years it stopped working.The model was discontinued and probably for a good reason. I cannot even repair it since the needed part was discontinued too. The reason for buying it was the size that fit in the laundry closet and other models are too high to fit. Frigidaire should stand by their products and improve them."
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 17, 2019
Hi, Second Frigidaire washer! We definitely apologize for your experience with your washer and any inconvenience it may have caused you. In researching, we were unable to locate any contact with us or service request pertaining to your concerns. We certainly would like to assist you with your matter and would like for you to reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience, so that we are able to do so.
Kindly,
Ciara
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
4
Easy to use
on August 16, 2019
Posted by: Fuzzball Animal
[This review was collected as part of a promotion.] Very happy with washer and dryer. Perfect size for my small house, great that they are stackable
Written by a customer while visiting frigidaire.com
Customer Rating
4
Does the job
on September 10, 2019
Posted by: Sherryberry
[This review was collected as part of a promotion.] Does the job and is easy to use. Also, the spin cycle is not noisy. However, the alarm indicating the wash is done is very faint and can barely be heard in other parts of the house.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great product -Please don't discontinue!
on October 16, 2019
Posted by: TJ Laundrymeister
[This review was collected as part of a promotion.] I have several of these washers in my home and rental property. They are champs!
Clean clothes! Small footprint! No problems! Never had an issue with any of them - Mine is 18 years old.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Exceptional!!!
on May 6, 2020
Posted by: Drumbelly
[This review was collected as part of a promotion.] After 20 years, my washer and dryer gave out. I decided to go with this set and I will never look back. I was told that this company has a solid reputation of manufacturing high quality washers and and dryers and I wholeheartedly agree! You won't be sorry. Quick washing and fast drying. Simple to use.
Written by a customer while visiting frigidaire.com
Customer Rating
1
HORRIBLE MACHINE
on May 15, 2020
Posted by: FRIDGIDAIRJUNK
[This review was collected as part of a promotion.] THE MACHINES TAG FELL OFF THE DOOR AND THE COMPANY WILL NOT SERVICE THE MACHINE AND THE TECH CAME TOOK A PICTURE AND LEFT HIS DIRTY FOOT SLIPPERS ON OUR WALKWAY. REAL PIECE OF WORK NEVER BUY FROM YOU GUYS AGAIN
Response from frigidaire.comBy Ashton, Online Outreach Specialist, May 21, 2020
Hello!
Thank you for sharing your experience. The serial tag must be present for the appliance to be serviced, and should only be removed in the event the appliance is scrapped or refurbished. We would recommend contacting the retailer it was purchased from to obtain a proof of purchase so we can move forward. Thank you for understanding! You can reach back out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. The serial tag must be present for the appliance to be serviced, and should only be removed in the event the appliance is scrapped or refurbished. We would recommend contacting the retailer it was purchased from to obtain a proof of purchase so we can move forward. Thank you for understanding! You can reach back out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com