Customer reviews from frigidaire.com
Frigidaire - 3.9 Cu. Ft. 6-Cycle High Efficiency Front-Loading Washer - Classic White
Average customer rating
4.2
(720 Reviews)
Rating breakdown 720 reviews
5 Stars
394
4 Stars
193
3 Stars
52
2 Stars
28
1 Star
53
85%of customers recommend this product.
(
589 out of
695)
Customer Reviews for Frigidaire - 3.9 Cu. Ft. 6-Cycle High Efficiency Front-Loading Washer - Classic White
Customer Rating
1
worst purchase ever
on August 18, 2020
Posted by: erinmf
I have had this machine for 2 years at our summer cottage so has only been used approximately 6 months and it no longer work. stops mid cycle. complete junk. frigidaire says their washers should last 10 years. Cant get anyone on the phone. Maddening
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 4, 2020
Hi, Valued Consumer!
Thank you for your review. We are sorry to hear of the washer not completing the cycle. Your feedback of the washer is valuable to us as we ensure continuous improvement in our products. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your review. We are sorry to hear of the washer not completing the cycle. Your feedback of the washer is valuable to us as we ensure continuous improvement in our products. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
piece of junk
on July 9, 2020
Posted by: shrend
after only 5 years of light use, it sounds like a jet engine on the spin cycle -- bad bearings.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 22, 2020
Hello, shrend!
We are not pleased to learn you are having issues with the washer. Please know we make every effort to manufacture quality products. I will be sure to pass on your concerns to our engineering and quality teams, in hopes we can better serve your needs in the future!
Bianca
We are not pleased to learn you are having issues with the washer. Please know we make every effort to manufacture quality products. I will be sure to pass on your concerns to our engineering and quality teams, in hopes we can better serve your needs in the future!
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible
on May 17, 2020
Posted by: No more Daire
2nd one in 8 years with only two person household. Electronics went out in first one and now the rear bearing. Mildews bad, going back to top loaders
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, May 22, 2020
Oh no! Valued Customer.
I apologize you have not had the best experience with your appliance. We place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. Though no manufacturer can guarantee against repairs or service visit with any of their models, I feel awful for the experience you’ve encountered recently with your refrigerator. Rest assured, we make every effort to manufacture quality products. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
I apologize you have not had the best experience with your appliance. We place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. Though no manufacturer can guarantee against repairs or service visit with any of their models, I feel awful for the experience you’ve encountered recently with your refrigerator. Rest assured, we make every effort to manufacture quality products. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
HORRIBLE MACHINE
on May 15, 2020
Posted by: FRIDGIDAIRJUNK
[This review was collected as part of a promotion.] THE MACHINES TAG FELL OFF THE DOOR AND THE COMPANY WILL NOT SERVICE THE MACHINE AND THE TECH CAME TOOK A PICTURE AND LEFT HIS DIRTY FOOT SLIPPERS ON OUR WALKWAY. REAL PIECE OF WORK NEVER BUY FROM YOU GUYS AGAIN
Response from frigidaire.comBy Ashton, Online Outreach Specialist, May 21, 2020
Hello!
Thank you for sharing your experience. The serial tag must be present for the appliance to be serviced, and should only be removed in the event the appliance is scrapped or refurbished. We would recommend contacting the retailer it was purchased from to obtain a proof of purchase so we can move forward. Thank you for understanding! You can reach back out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. The serial tag must be present for the appliance to be serviced, and should only be removed in the event the appliance is scrapped or refurbished. We would recommend contacting the retailer it was purchased from to obtain a proof of purchase so we can move forward. Thank you for understanding! You can reach back out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Exceptional!!!
on May 6, 2020
Posted by: Drumbelly
[This review was collected as part of a promotion.] After 20 years, my washer and dryer gave out. I decided to go with this set and I will never look back. I was told that this company has a solid reputation of manufacturing high quality washers and and dryers and I wholeheartedly agree! You won't be sorry. Quick washing and fast drying. Simple to use.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst Ever!
on March 24, 2020
Posted by: McBrideDad
I've owned this machine 4-1/2 years now and I'm not sure why I've waited so long to review. I've spent at least 1/2 the original cost of this machine to keep it running for this long! Seriously tired of spending my time and energy to get this thing fixed, let alone the money. Stay away from this brand at all costs!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, March 26, 2020
Hello McBrideDad,
We deeply regret to learn that your experience has not been completely satisfactory. This is certainly not the impression we aim to make as we strive to make quality products.
If you would to speak about these matters with us directly, please give our customer service team a call at 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindest Regards, Anna
We deeply regret to learn that your experience has not been completely satisfactory. This is certainly not the impression we aim to make as we strive to make quality products.
If you would to speak about these matters with us directly, please give our customer service team a call at 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindest Regards, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great product -Please don't discontinue!
on October 16, 2019
Posted by: TJ Laundrymeister
[This review was collected as part of a promotion.] I have several of these washers in my home and rental property. They are champs!
Clean clothes! Small footprint! No problems! Never had an issue with any of them - Mine is 18 years old.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Does the job
on September 10, 2019
Posted by: Sherryberry
[This review was collected as part of a promotion.] Does the job and is easy to use. Also, the spin cycle is not noisy. However, the alarm indicating the wash is done is very faint and can barely be heard in other parts of the house.
Written by a customer while visiting frigidaire.com