Oh no! Belcita, I regret to hear of your dissatisfaction in your dryer. Drying time varies depending on size, dampness of load, and fabric type. If the load is too small or almost dry, the moisture sensing bars may not detect enough moisture to continue the cycle and the cycle may end too soon. If this occurs, select a timed dry cycle. Room temperature and humidity, type of installation, and electrical voltage can also affect drying time. The lint filter may be clogged with lint, or a waxy build-up may form (which restricts air flow) from using dryer-added fabric softener sheets (page 13 in your Owner’s Manual). You can gently clean your lint screen and moisture sensing bars with mild dish detergent, rinse, and let air dry. The outside exhaust hood or exhaust duct may be clogged, restricted, or has collapsed. The exhaust duct must be at least 4 inches in diameter and make of rigid or semi-rigid metal. An excessive amount of lint build-up in these areas could result in inefficient drying and possible fire. Please review the ducting limitation and standards found in the installation instructions. Regretfully my research using your email was unsuccessful in locating a consumer account, any contact, or service request, pertaining to any matter, So that we are able to gain more insight and help you properly, we request that you reconnect with us directly for assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST@ 800-724-7519. We are here for you. Your friendly Frigidaire lady, Ruth