Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
2
Great Coffee, Broken Lid
on September 9, 2016
Posted by: PhDCoffe
from Norfolk, VA, United States
Gender:Male
We bought the coffee pot about 6 or 7 months back, and loved it! The coffee tastes great since it doesn't sit on a burner. However, like others on this page, our lid is broken. So although the coffee is great, it is hard to recommend a pot that will almost certainly break, with no apparent lid replacements available.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 12, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m delighted to learn that your coffee maker delivers great coffee, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great coffee pot but...
on September 9, 2016
Posted by: Stan
from North Richland Hills, TX, United States
Gender:Male
We really enjoy this coffee pot. The good is that it brews quickly and keeps coffee warm all day without the burnt taste. The bad is the lid. Mine broke as well today. I am not interested in buying a new pot either just for the broken lid. Although I like the pot, I guess I will have to go on the search for a different brand.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 12, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that you’ve been satisfied with your coffee maker, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Lid is poorly designed
on September 18, 2016
Posted by: DebK
from Kansas City, MO, United States
Gender:Female
Love everything about this coffee make EXCEPT the lis for the carafe. Only a month old and can no longer use because th lid is broken. I didn't keep th receipt so I can't return it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 20, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the issue with your carafe’s lid. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
okay coffee maker
on October 25, 2016
Posted by: anonymous 32
from Indiana, United States
Gender:Female
i have had this coffee maker for less than 6 months and it worked perfectly for 3 months but after those 3 months it started going haywire. the first i bought it i had to take it back cause it would not brew and lots of the accessories were missing. but my 2nd 1 worked and was the best i ever had but after 3 months i would fill it up to 12 cups but only got 8 or 9 cups outta the whole thing. where is my water going? i didnt care for it at the time but after i kept it up and i noticed that all my water was leaving and got less than what i expected. if i had company and would make 12 cups and it would come out 8 or 9 cups i would have to make more and have people get upset cause they had to wait 10 to 11 mins. over all its a good coffee maker but i wont be using it any time in the future.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 26, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m delighted to hear that your coffee maker was serving you so well, but I’m sorry to hear it isn’t brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Just like everyone else... lid broke right away...
on November 2, 2016
Posted by: Kevin121212
from Maple Grove, MN, United States
Gender:Male
Why is this still on the market? Wish I read reviews first...
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 4, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your carafe’s lid broke so soon. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great concept but........
on December 7, 2016
Posted by: Donna K
from Florida, United States
Gender:Female
We received the CM2035B coffee maker as fathers' day gift and within 2 months the release button on the cap broke. It was still usable so we continued to use it. This week it broke completely and now we have to take the lid off to pour. We expected
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 9, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your lid needs to be removed to pour. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Broken lid
on December 18, 2016
Posted by: Saranader
from Des Moines, IA, United States
Gender:Female
I love my coffee maker but the lid broke and I can't find a replacement carafe.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 19, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great tasting coffee for hours
on December 26, 2016
Posted by: Charvis
from Lawrenceburg, IN, United States
Gender:Male
I love this 12 cup insulated carafe coffee maker but the lid broke and I can't find a replacement part...
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 28, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad your coffee maker has been delivering good results, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com