Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
Where do I find replacement lids?
on July 18, 2016
Posted by: Pedro
from Aurora, IL
Gender:Male
Love this coffee maker, except the lid broke. Specifically, the thumb tab cracked, so you can't pour a cup anymore. Because of that, the carafe won't pour unless you remove the lid, because the plunger can't be lifted up to let coffee out. See attached photo. I popped the top of the lid off; you can see the cracks on either side of the thumb lever.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 19, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the broken carafe lid. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love it
on July 21, 2016
Posted by: LoriB
from Florida, United States
Gender:Female
I have had it for three years and love it! My lid broke yesterday.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 25, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad you love your coffee maker, but I’m sorry to hear about the broken carafe lid. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Broken lid
on July 23, 2016
Posted by: Kathaleen
from Libertyville, IL, United States
We love this coffee pot until the lid broke, right at the tab so coffee will not pour correctly. Where can we purchase a new lid? The insulated carafe seems to be okay.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 25, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your carafe lid has stopped working. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love it!
on July 24, 2016
Posted by: TWhiz
from Fairfield, CA, United States
Gender:Female
I love this coffee maker! It replaced my keurig and I will never use another one. It keeps the coffee piping hot for hours and I am glad it's insulated because now I don't ever have to drink burned coffee again (from the old heating element and glass carafe type maker). I did have the coffee run all over the counter once, but it was user error. I have had it for 3 years and love it! My only issue is the same as the others, the thumb tab broke inside of the lid and now it is difficult to get coffee. Anyone know where to get a replacement? Definitely recommend this coffee pot!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 26, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to learn you love your coffee maker, but I’m sorry to hear the lid is broke. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Shuts off during brew cycle
on August 17, 2016
Posted by: frustratedrob
from Sarasota, FL, United States
Gender:Male
I bought this 3 months ago and recently it shuts off during the brew cycle. I push the on button again and it shuts off a minute or two later. Very frustrating that I cannot make a full pot of coffee without the hassle and standing at the machine the whole time.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 19, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker recently stopped brewing. The satisfaction of our customers is vital to us, and I'm happy to advise the replacement is preparing to ship via UPS. If you need further assistance, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Bad lid, no replacement available
on August 28, 2016
Posted by: Alvaro
from Arlington, VA, United States
Gender:Male
Let me join the slew of comments about the bad lid of this, otherwise good, coffeemaker. Just a few days after purchasing the coffeemaker, the mechanism inside the lid that allows to pour the coffee started malfunctioning and later stopped working altogether, and there are no replacement lids available. Most comments about this issue have disappeared from the list of reviews, but I don't think the issue has been resolved, so I don't recommend buying this product.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 30, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Fantastic Coffee Maker minus bad lid
on September 7, 2016
Posted by: coffeelover2
from New Hampshire, United States
I absolutely love this coffee pot.
Good:
- great brewing time
-keeps the coffee warm all day
-beautiful design
-simple button structure
Bad:
THE LID... as everyone else has said. Our lid broke within the first month that we had it. We have been dealing with just taking it off or loosening it to pour but that often leads to hot coffee spills on hands or counters. We have looked for a replacement top, its the only thing wrong with our system, but have not been able to find a replacement. I'm not buying a new pot for a broken lid!
Good:
- great brewing time
-keeps the coffee warm all day
-beautiful design
-simple button structure
Bad:
THE LID... as everyone else has said. Our lid broke within the first month that we had it. We have been dealing with just taking it off or loosening it to pour but that often leads to hot coffee spills on hands or counters. We have looked for a replacement top, its the only thing wrong with our system, but have not been able to find a replacement. I'm not buying a new pot for a broken lid!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 8, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m delighted that you love your coffee maker, but I’m sorry to hear your carafe’s lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Bad Lid Too :(
on September 9, 2016
Posted by: Mariella9911
from Norfolk, VA, United States
Gender:Female
Our lid for our coffee pot has broken too and we are very sad. It won't pour anymore. Sounds like this is a problem for many other people as well. Now our coffee pot is not functional. I was hoping to find a replacement lid here, but I am not sure if they exist. I do like that this pot does not have a burner, which keeps the coffee from getting a burnt taste over time and saves energy. But with a lid that breaks, I just can't recommend it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 12, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com