Customer reviews from blackanddecker.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
2.6
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
9
4 Stars
7
3 Stars
7
2 Stars
13
1 Star
17
38%of customers recommend this product.
(
15 out of
40)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
1
Don’t waste your money
on March 6, 2025
Posted by: Ssss
from Alberta
Out of the box it was terrible. The carafe keeps the coffee hot for i my an hour and a half. It leaks when pouring and there are grounds in every pot unless you make a half pot.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Customer Service, March 11, 2025
Hello, We appreciate your feedback and we are sorry to hear the issues that you are having with your unit. We have reached out to you via email at the address you have provided and have assisted you with this issue.
Thanks
Black+Decker®
Social Media Team
Thanks
Black+Decker®
Social Media Team
Written by a customer while visiting blackanddecker.com
Customer Rating
2
Died 8 months in
on May 5, 2025
Posted by: Cjmort
Coffee pot was working well. However, 8 months in and it just stopped working. Won’t turn on, no power at all.
Very expensive for 8 mo. Carafe in good shape, but worthless without power.
Is there a warranty?
No, I would not recommend this to a friend.
Response from blackanddecker.comBy BLACK+DECKER, May 6, 2025
Hello Cjmort and thank you for your feedback on the CM2035B 12-Cup Thermal Programmable Coffee Maker, Digital Controls. A member of our customer service team has been in contact with you. Please check your email for the reply. Thank you, Roxy Social Media Team
Written by a customer while visiting blackanddecker.com
Customer Rating
2
Short 4 Cups
on June 5, 2025
Posted by: Beirut Infidel
from Utah
Don't know exactly how long this has been going on but my 8-10 morning cups won't finish the bottom "4-cups". I checked the "1-4 cup" and it's not on. We've owned this about 7 months. Any help would be greatly appreciated.
Response from blackanddecker.comBy Customer Service, June 6, 2025
Hello Thank you for taking the time to provide your feedback on the unit. This is not the kind of performance we expect from our products. We would like to assist you with getting in contact with our Customer Service Team that manages this product. We have sent you an email to the address provided in your review.
Thanks,
Black+Decker®
Social Media Team
Thanks,
Black+Decker®
Social Media Team
Written by a customer while visiting blackanddecker.com
Customer Rating
5
One of the best
on June 24, 2025
Posted by: DOD79
from New Brunswick
I have had this coffee maker for a very long time. The cover has developed a leak when you pour the coffee. Runs down the side. Is there spare parts as I hate to buy a new one when all I need is a new cover or craft. I have looked for new ones but this has been the best one I have had in all the years.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
2
its ok B&dDtry using your own products
on August 9, 2025
Posted by: coffee every day
it gives you half the coffee and spills the rest on the counter or floor the spout is bad even if take the lid off it still pours out all over every thing works great tho i use a secound cup to catch the spilt coffee its like a paint bucket pours all over its self and slashes every where
Response from blackanddecker.comBy BLACK+DECKER, August 14, 2025
Hello Valued Customer, and thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with CM2035B 12-Cup Thermal Programmable Coffeemaker. I would like to assist you with getting in contact with our Customer Service Team that manages this product. We will be reaching out to you at the email address you have provided.
Thanks, Roxy
Thanks, Roxy
Written by a customer while visiting blackanddecker.com