Customer reviews from blackanddecker.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
2.6
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
9
4 Stars
7
3 Stars
7
2 Stars
13
1 Star
17
38%of customers recommend this product.
(
15 out of
40)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
5
Great Coffee Maker
on December 1, 2017
Posted by: trojusc
from Youngstown, Ohio, United States
Gender:Male
Got this as a replacement for another name brand coffee maker. Finally I no longer have to go for my second cup of coffee to find that it is burnt tasting. This coffee maker keeps the coffee warm for up to 2 hours. No burnt taste, and the coffee is hot. Great buy and just what I was searching for thank you Black and Decker.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Horrible Product
on December 3, 2017
Posted by: Meredith
from Minnesota, United States
Gender:Female
Stupid medal coffee maker,extremely disappointed.1- everything tastes as if Ian drinking my coffee from a old rusting metalcan.2- doesn't stay hit. It on 10 minutes....Nothing is more embarking then my mother- in- law spitting out the coffee and referring it to the worstcoffee on the planet,hey thanks...I live it's gets subzero state, Nothing worst than metal flavored cold and if I would have known now had this purchase I would of bought something else.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
not good at all
on February 21, 2018
Posted by: frank333
from ontario
Gender:Male
not good at all I have to push the on button every 40 seconds to keep it going I had to play with this stupid machine for over a half hour to get a cup of coffee very disapointed
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddecker.com
Customer Rating
2
Unpredictable
on August 15, 2018
Posted by: Barb
from Bloomingdale, GA
Gender:Female
I bought this coffee maker July 12, 2018. My husband and I have coffee on the back porch every morning, weather permitting, and being able to take the carafe out with us is a great bonus. It keeps the coffee really hot. In the last couple of weeks it has become very unpredictable in that some mornings it works perfectly and others we have coffee all over the counter. In the beginning, it works fine but at the very last, coffee stops going into the carafe and spills all down the sides of the carafe onto the counter. I'm disappointed that I have to keep watch through the process in case it spills out.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
leaks and messy
on April 1, 2022
Posted by: Anonymous
from Apalachin
I want my money back. From day one all I do is wipe coffee up.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Roxy, BLACK+DECKER® Support , September 28, 2022
We appreciate your feedback on the CM2035B and are sorry to hear about the issue you are having with your product.
Please email us at wecare@sbdinc.com and reference ticket #5572779. We look forward to hearing from you
Please email us at wecare@sbdinc.com and reference ticket #5572779. We look forward to hearing from you
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Paint in My Coffee
on July 30, 2022
Posted by: LJP17
Got this for Christmas 2021. The coffee craft is painted black on the inside and now finding black flakes of paint in my coffee. That's not good!
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Deeris, BLACK+DECKER® Support, August 4, 2022
We appreciate your feedback on the CM2035B and are sorry to hear about the issue you are having with your product.
Please email us at wecare@sbdinc.com and reference ticket #5092896. We look forward to hearing from you.
Please email us at wecare@sbdinc.com and reference ticket #5092896. We look forward to hearing from you.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Won't stop brewing when done
on September 10, 2022
Posted by: Mrjojo
I've had the 12 cup thermal carafe drip coffee maker for about 3 months. Carafe drips coffee everywhere half the time I pour with it. The auto start feature has never worked, and about a month ago it started doing this thing where it won't stop brewing when all the water has been used up. I put about 6 cups in and start it, and when all the water has been sent through the drip, it keeps gurgling and trying to brew. The first time it did this, I walked away for a few minutes and when I came back into the kitchen, it had completely steamed up the entire cabinet above it as well as the ceiling. Literally water dripping down the front of my kitchen cabinets. Nice work, black and decker. How may I get my money back?
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Roxy, BLACK+DECKER® Support , September 14, 2022
We appreciate your feedback on the CM2035B and are sorry to hear about the issue you are having with your product.
Please email us at wecare@sbdinc.com and reference ticket #5451721. We look forward to hearing from you.
Please email us at wecare@sbdinc.com and reference ticket #5451721. We look forward to hearing from you.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Need a replacement carafe
on September 22, 2022
Posted by: Nan2784
The coffee machine works well, but the inside of the thermal carafe is starting to peel. Chips of black lining are coming off, right into the pot where the coffee is held! Yucckkk!! We need a replacement carafe, but I cannot find this part for sale. B&D, please help! I am giving this product a provisional bad rating until you set this right.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Deeris, BLACK+DECKER® Support, September 22, 2022
We’re sorry to hear about the issue you are having with your CM2035B. Please contact us at wecare@sbdinc.com and reference ticket # 5520412
Written by a customer while visiting blackanddecker.com