Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
Love the coffeemaker except...
on March 2, 2016
Posted by: Tsrinear
from Union, KY, United States
Gender:Female
We love the coffeemaker especially the thermal coffee pot. The only problem is the lid is not working properiy, so we have to take the lid off to pour the coffee. Is there a way to receive a new lid?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 3, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your carafe lid has broken. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great coffee maker - faulty lid
on March 5, 2016
Posted by: burly
from Cleveland, OH, United States
Gender:Male
I bought this 1 year ago. Still works ver well. Preger the carafe - insulated to a hot plate so it's great, but the tab on the lid broke. Grrr. And I got my in-laws to buy one. Based on what I have seen I am guessing theirs msy break too. There goes my good realstionsjip with the in-laws ;)
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 7, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your thermal carafe lid is not functioning. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Lid broken
on March 6, 2016
Posted by: Paula
from Derry, NH, United States
Gender:Female
I love the carafe and the coffee comes out excellent. However, the part on the lid to press so you can poor has broken off. I have had this for only 4 months. I there any way I can get the lid replaced?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 7, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re happy to learn you’ve been satisfied with your coffee maker, but we’re sorry to hear that your thermal carafe lid stopped working properly. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Broken lid
on March 8, 2016
Posted by: Katie 81611
from Aspen, CO
Gender:Female
Great coffee maker. Gets a lot of use. However, like so many others, the lid is broken. Is it possible to get a replacement?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 9, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to learn that your carafe lid has stopped working properly. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love this coffee maker
on March 9, 2016
Posted by: TJAZ
from Chandler, AZ, United States
Gender:Female
I absolutely love this coffee maker but like others here my carafe lid tab has broken. Is there a replacement tab available?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 10, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re glad your coffee maker has been exceeding your expectations, but we’re sorry to learn that your carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Awesome...until lid won't pour anymore.
on April 16, 2016
Posted by: Jak2132
from Chicago, IL, United States
Gender:Female
I LOVE this coffee pot. It brews great coffee, keeps it hot and then it happened. As I've read in so many reviews, the lid breaks and no longer pours. I have to open pot to pour, which defeats the purpose of the thermal because we are letting all the heat out. I wish I could just get a replacement lid. Very dissapointed.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 18, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry to hear about the issue you’ve experienced with your carafe lid no longer functioning. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Have to push on button constantly to brew 1 pot
on May 8, 2016
Posted by: LadyFrye
from Texas, United States
Gender:Female
Coffee pot was great idea. After less than 12 months (because I don't remember if I had it before or after Christmas), if I want to brew and entire pot of coffee, all twelve cups, I have to push the on button after it drains to cups of water in to the carafe. After two cups, it shuts itself off. I have to turn it on again 5 more times if I want a full pot of coffee. I have unplugged it and left it unplugged over night thinking it would reset itself. Got up this morning, and same thing. Sat by the pot to push the on button over and over again.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 9, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We’re sorry to hear that your coffee maker has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
LID...apparently, same as everyone else.
on June 29, 2016
Posted by: cors
from California, United States
Gender:Female
The lid will not pour. Had I known this was so common, I would not have chosen this pot. Send us all replacement lids.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 1, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your carafe lid is not working properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com