Customer reviews from blackanddecker.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
2.6
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
9
4 Stars
7
3 Stars
7
2 Stars
13
1 Star
17
38%of customers recommend this product.
(
15 out of
40)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
5
Stays hot for hours without burning!
on January 9, 2024
Posted by: craboho
from Queens, NY
Love this machine! The coffee stays hot for hours without that burned taste!
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
2
pretty freaking disappointed .
on January 17, 2024
Posted by: Phil123456
basically junk. cant handle making 10 cups of coffee. overflows coffee grounds into the coffee pot constantly. then the quick cup feature gets jammed and leaks coffee all over your countertop. tried other filters. still messes up. also pours poorly.
Response from blackanddecker.comBy Customer Service, January 19, 2024
Hello. We appreciate your feedback on the CM2035B. We are sorry to hear that you are having problems with your tool. Your satisfaction is our top priority. We have reached out to you via email at the address you have provided to assist you further with this matter.
Thanks, Mitzy BLACK+DECKER
Thanks, Mitzy BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Great for a year
on February 3, 2024
Posted by: ShannonaBrim
from Mason, MI
This was a great coffee maker for about a year and then it flat out refused to brew. We’ve tried all of the trouble shooting prompts with it and still can’t get it to brew. This was a Christmas present for my husband so he’s obviously very upset it died, he’s a coffee fan. We luckily had our old (much cheaper) coffee maker tucked away. What a waste of money.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Mike, February 5, 2024
Hello ShannonaBrim and thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with 12-Cup Thermal Programmable Coffeemaker CM2035B. I would like to assist you with getting in contact with our Customer Service Team that manages this product. We will be reaching out to you at the email address you have provided.
Thanks, Mike.
Thanks, Mike.
Written by a customer while visiting blackanddecker.com
Customer Rating
5
Best Coffee Pot Ever. Fresh coffee all day every!
on June 14, 2024
Posted by: Cat1960
from Oklahoma
Best one I've ever had, I am 63 and have owned many, it has lasted me for years. Sadly yesterday it died. I came across this site looking for a service manual and parts list. I drink a lot of coffee, having fresh coffee all day is awesome. Hope you have as good luck as I have.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Have some glue handy.
on August 19, 2024
Posted by: Nojoetoday
Being unable to find a replacement caraffe for my last black and decker coffee maker, I bought this one, two hours ago, because the caraffe isn't glass. It was well packaged, and look good. I washed the caraffe, and pulled the brew basket out to wash it. There was a little piece of black plastic, loose in it. Upon inspection, I discovered it was one of the two pieces that held the lid on. BAM! Broken right out of the box. I'll continue my search for a caraffe that might work with my old one....or find some really good glue.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Lee, August 28, 2024
Hello. Thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with theCM2035B-1 Coffee Maker. I would like to assist you with getting in contact with our Customer Service Team that manages this product. We will be reaching out to you with the email provided to assist you further.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Absolutely worthless
on December 27, 2024
Posted by: Mango14
from Dallas, TX
I read so many glowing reviews that I figured this would be a solid choice. After six months of limited use, the coffee maker died. I’ve tried unplugging and plugging into various outlets and the clock doesn’t even turn on. What a waste of money!
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Thanks, Deeris BLACK+DECKER, December 31, 2024
We're sorry to hear the coffee maker stopped working for you. Per our records, our customer support has provided you with the specialized division information and has also forward this to them. Please check your spam folder if not found in your inbox Ticket #12109914.
Written by a customer while visiting blackanddecker.com
Customer Rating
5
Great coffee pot
on January 6, 2025
Posted by: Great
Great coffee pot! Lasted us a long time and kept coffee fresh and warm all day!
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
3
Deterioration of Coating on inside of Carafe
on January 10, 2025
Posted by: PBK0528
from Boston, MA
I bought this coffee maker several years ago. Recently I realized that some kind of black colored liner coating inside the stainless steel carafe was deteriorating and flaking off into the coffee. I hope that this material is not toxic and that I have not ingested any of it. There seems to be no replacement carafe available anywhere.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy BLACK+DECKER, January 14, 2025
Hello PBK0528 and thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with CM2035B 12-Cup Thermal Programmable Coffee Maker, Digital Controls. I would like to assist you with getting in contact with our Customer Service Team that manages this product. We will be reaching out to you at the email address you have provided.
Thanks, Roxy
Thanks, Roxy
Written by a customer while visiting blackanddecker.com