Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
Good coffee maker but does not last
on December 6, 2015
Posted by: firefighter91302
from Florence, SC, United States
Gender:Male
I bought this coffee maker 8 months ago, it worked great until a few days ago. Like most of the other reviews the lid broke and I cannot find a replacement lid and it is not fair to replace the whole coffee machine because of a broken lid.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 9, 2015
Hi Firefighter91302,
Thank you for providing your feedback regarding your Black + Decker CM2035B. We're sorry to hear that your carafe lid is not working. The satisfaction of our customers is very important to us. Please reply to the email we've sent to you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Thank you for providing your feedback regarding your Black + Decker CM2035B. We're sorry to hear that your carafe lid is not working. The satisfaction of our customers is very important to us. Please reply to the email we've sent to you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Need new lid
on December 20, 2015
Posted by: ckessler
from Yardley, PA, United States
Gender:Female
Please let me know how I may obtain a new lid to the thermal pot of Black & Decker CM2035B 12-Cup Thermal Coffeemaker, Black/Silver. The small black piece on the lid broke.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 22, 2015
Thank you for providing your feedback regarding your Black + Decker CM2035B. We are sorry to hear about the issues you’ve experienced with the lid breaking. The satisfaction of our customers is very important to us. Please reply to the email we've sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Bad lid design
on December 22, 2015
Posted by: Tom52
from Manchester, NH, United States
Gender:Male
I bought this coffee maker and the lever on the lid broke. It never worked correctly from the beginning, coffee spilled when pouring. Need new lid design.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 22, 2015
Thank you for providing your feedback regarding your Black + Decker CM2035B. We are sorry about the trouble you had with your lid, but we were happy to work with you on a resolution. If you need any further assistance, please reply to the email we've sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great but...
on January 10, 2016
Posted by: Eric0765
from Cameron, NC, United States
Gender:Male
I really love this coffee maker. There are many times where I will make coffee and then have to step away for an hour or two, and I know that I will come back to hot coffee.
Now for the negatives. Just like many others who have left reviews my lid had broken. I have to either remove the lid or take forever to get a cup to pour. I was looking for a replacement lid or carafe. The glass carafes are available, but not the lid or carafe for this maker.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. We are sorry to hear that your lid has broken. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Finally, perfect, hot coffee! But lid just broke!
on January 11, 2016
Posted by: rachel
from Rochester, NY, United States
I've been using the coffee maker without problems for less than one year. The thumb piece on the lid just broke! Otherwise I've been happy with the quality and temperature of the coffee... How can I find a replacement for the lid???
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 12, 2016
Thank you for providing your feedback regarding your Black+Decker CM2035B. We are happy to hear that you’ve been satisfied with the coffee maker, but we are sorry to learn that your lid has broken. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent to you from youropinionmatters@spectrumbrands.com so that we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great coffee maker... need a new lid though!
on January 17, 2016
Posted by: cclancy
from Irvine, CA
Gender:Female
We love this coffee maker, and the stainless steel carafe is nice. Would give 5 stars, but the lever on the lid broke with normal use within a few weeks! (I see it is a common issue) I can't seem to find the same carafe or lid to replace it with. How can I find one?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 18, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We are sorry to learn that the lever on your lid has broken. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great coffee but broken lid
on January 18, 2016
Posted by: Kathey
from Houston, TX, United States
I bought this coffee maker in November of 2014 and over Christmas of 2015, the little lid handle broke off. Now the thing on top that the water flows through is also broken. I am so disappointed because I really like the ability to change the brew strength and the carafe keeps my coffee hot. Having to remove the lid to brew coffee negates all the positive things about this coffee maker. Could you please tell me how to get a new lid. Thank you very much.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 20, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We are sorry to hear that your carafe lid is no longer functioning. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good system, just needs a new lid
on February 23, 2016
Posted by: Patrick
from Becker, MN
Gender:Male
We've been using ours for about 6-9 months. We love it. It works well and is easy to clean. Unfortunately, the lid just stopped working... You have to press a button to open the flow when you pour and it's not doing that now. Everything else is great so I'm hoping I can find a replacement lid.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 24, 2016
Thank you for sharing your feedback regarding your Black+Decker CM2035B. We’re sorry that your carafe lid is no longer functioning. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com