Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
4
Nice coffee maker!
on April 1, 2021
Posted by: FaithJC
from New Port Richey FL
i love the look and the carafe. the coffee doesn't burn because there is no heating element beneath the carafe. The only downside is that the temperature of the coffee will diminish over time.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, April 1, 2021
Thank you for offering your feedback regarding your Black+Decker Thermal Coffee Maker. I'm sorry to hear that you were somewhat disappointed in the design of the carafe, but I'm glad it has been operating properly. The thermal carafe should keep your coffee hot for up to two hours. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new coffee maker will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42088008, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great product
on July 6, 2021
Posted by: Dorothy Ann
from Oconto WI
Gender:Female
Bought this 3 months ago and it worked great and then just quit. Contacted the company and they are replacing it.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, July 7, 2021
Thank you for providing your feedback regarding your Black+Decker Thermal Coffee Maker. I’m sorry to hear that your coffee maker. I'm happy to advise you that we are currently processing your order, and it should be shipping out shortly for you. If you have any further questions or concerns, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42122353 so that I may better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great features
on July 14, 2021
Posted by: Myles
from New Orleans, La
Gender:Female
Strong brew and regular brew are no different, coffee was weak with both options, coffee not very hot for second cup.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, July 14, 2021
Thank you for offering your feedback regarding your Black+Decker Thermal Coffee Maker. I’m sorry to hear that you're unhappy with the results from your coffee maker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Exactly what I wanted. Instructions are simple, to
on May 7, 2022
Posted by: FANTASTIC
from Cincinnati
Gender:Male
So far so good. Directions are simple and easy to follow. Have purchased B&D PRODUCTS in the past.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
As Advertised
on May 11, 2022
Posted by: Ray7
from Pace, Florida
Gender:Male
I just made the first pot of coffee, directions easy to follow...as advertised.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, May 12, 2022
Thank you for your feedback. I’m so glad to hear that you’re happy with your Black+Decker coffee maker. Your product is also backed by great support, so feel free to contact us if you have any questions or need any assistance. Our goal is to provide products with outstanding features and value, and your feedback will help our product development teams with this initiative. If you need any further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com and reference 42235633 so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
So far, so good!
on July 10, 2022
Posted by: DavidOfMA
from Wenham, MA
Gender:Male
Overall, I like this coffeemaker. My only complaint is with the documentation. Nowhere in the manual does it say that you need to set the brew strength option before you turn the pot on. Overall, though, a minor frustration. The next test will be to see how durable it is, but it does have a 2-year warranty, which is a plus.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, July 11, 2022
Thank you for offering your feedback regarding your Black+Decker Thermal Coffee Maker. I'm sorry to hear that you were somewhat disappointed in the instructions that came with your coffee maker, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new coffee maker will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42252992, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Best Coffeemaker
on October 7, 2022
Posted by: Cdavid
from Oro Valley, AZ
Gender:Female
This is my second purchase for the 12-cup Thermal Coffeemaker. I don’t know how many coffeemaker’s I’ve owned over the last 30 years, but let me tell you this is the best. I grind my own beans. I’m not a fan of Keurig type coffees. This coffeemaker is so well designed, it is easy to operate and program. Easy to maintain and clean. The Thermal carafe is outstanding and will hold the heat of your fresh brew for hours. BTW, when it arrived, it was extremely well packaged for protection yet not impossible to take out of box and set up. I can’t say enough about this coffeemaker. It is the only appliance I’ve owned by Black and Decker, and it has made me a believer of B&D appliances. Great job Black and Decker!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Recommend
on March 19, 2023
Posted by: Willieb
from Ky
Easy to use. Good coffee. Love the carafe. Recommend.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com