Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
2
Worked good - for a while
on December 4, 2018
Posted by: MLCFMB
from Fort Myers Beach
Gender:Female
We bought this coffee maker two years ago and it has worked perfectly until today when the pouring button on the lid broke. I looked for replacement parts for this coffee maker and I can’t even find the model listed. If I can get a replacement lid I will continue to use this as I am very happy with the product.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, December 6, 2018
Thank you for offering your feedback regarding your Black + Decker CM2035B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Grounds in coffee
on December 7, 2018
Posted by: Ruthis
from Oklahoma
Gender:Female
I end up with grounds in my coffee practically every time I use it. I use the right filterand make sure the coffee is evenly distributed but nothing has helped. If anyone has a suggestion, I would appreciate it. Won't be buying this brand again!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, December 7, 2018
Thank you for offering your feedback regarding your Black + Decker CM2035B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Stops brewing
on December 14, 2018
Posted by: Richard68
from Indiana
This is 1 month old. Brews for 1 minute, then shuts off. Again this is brand new, not dirty or needs cleaned. Ran maybe 3 full pots at the beginning. Now just brews a minute & shuts down. Rediculous. Didnt keep receipt, so warranty is worthless. Never had a coffee maker this unreliable.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 14, 2018
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
POOR COFFEE MAKER!!!!!
on December 25, 2018
Posted by: Rick Millar
from Anchorage, Alaska
Gender:Male
[This review was collected as part of a promotion.] This thing is worthless!! They should be recalled & fixed!! I read the reviews after
the 2nd Coffee make. 1st one lasted 2 weeks. The 2nd one lasted 5 weeks. Both did the same thing. They will not brew a full pot!! turns off every 1 -2 cups. For a full you have to stay right with it & hit start button after every cup to 1.5 cups. I know it is on warranty & I will return for a 3rd one!!!!!!!!
the 2nd Coffee make. 1st one lasted 2 weeks. The 2nd one lasted 5 weeks. Both did the same thing. They will not brew a full pot!! turns off every 1 -2 cups. For a full you have to stay right with it & hit start button after every cup to 1.5 cups. I know it is on warranty & I will return for a 3rd one!!!!!!!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 28, 2018
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the trouble you’ve experienced with your coffee makers. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee makers have a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Coffee maker stops brewing
on January 4, 2019
Posted by: Ronn
from California
Gender:Male
Purchased last year. Worked fine for a while then stops brewing and need to keep pressing brew button to get full pot. Have cleaned with vinegar, per instructions, which helps for a couple weeks. But now vinegar cleaning only lasts for a couple days. Will need to return. Too bad as the thermal carafe is great. Much preferred to coffee makers which end up heating (and burning coffee) for a couple hours.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 9, 2019
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Terrible! 2nd maker!
on January 9, 2019
Posted by: Parttina2
from Kettering Ohio
Gender:Female
Okay this is the 2nd coffee maker that I’ve owned by Black & Decker, the 1st kept shutting off we would have to stand there, and turn it back on 6 times to get a full pot. So Black & Decker was nice and sent out a replacement 4 months again, this one work great until now this coffee maker is doing the same thing. At this point I just want my money back!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2019
Thank you for offering your feedback regarding your Black+Decker CM2035B. I'm sorry to hear about the trouble you've experienced with the replacement coffee maker I sent you. Our goal is to provide products of only the highest quality and your satisfaction is also a top priority. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Weakness in lid design
on January 31, 2019
Posted by: Vivkoz
from Wardener, B.C.
Gender:Female
Lid broke within the month. Should have replacement lids on shelf next to the pot!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 1, 2019
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the trouble you’ve experienced with your carafe lid. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great features
on February 25, 2021
Posted by: Chris001
from Lake Forest, CA
Gender:Male
Great product at a great price.Comes with a 2 year warranty, and customer service was very friendly and knowledgeable.Would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com