Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
5
Second review
on October 9, 2018
Posted by: Brenda L
from Nanjemoy, MD
Gender:Female
[This review was collected as part of a promotion.] Couldn't find my first review to add in to it so I'm writing a new one.
My first coffee pot must have been a lemon. Black & Decker replaced it. My second pot is working wonderful, just as it should. Thank you Black & Decker for the replacement.
My first coffee pot must have been a lemon. Black & Decker replaced it. My second pot is working wonderful, just as it should. Thank you Black & Decker for the replacement.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Failed after 2 months
on October 20, 2018
Posted by: RussS
from Wisconsin
Gender:Male
Exactly the same issue as other posted reviews. Bought the coffee maker new on Aug. 16th.After less than 2 months of owning this unit, it would start only making 2 to 3 cups of coffee at a time, and would then shut off. Turn it back on to continue brewing, and it would again shut off after 2 to 3 cups. We always use filtered water for our coffee, but attempted to clean and descale with vinegar, but this did not resolve the issue.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 23, 2018
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Keeps shutting off
on October 21, 2018
Posted by: Altilly
from Jersey
Gender:Male
This machine keeps shutting off every few minutes. Very annoyed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 23, 2018
Thank you for sharing your feedback regarding your Black+Decker CM2035B. I'm sorry to hear about the trouble you experienced with your coffee maker, however, the issue you describe in your review is something that could be addressed by descaling your coffee maker with vinegar. A link to the use and care manual for this model is available on our product page, and descaling instructions are located on page 11. Here is a link to our product page:
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/CM2035B-12-cup-coffeemaker.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/CM2035B-12-cup-coffeemaker.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Lemon Coffee?
on November 13, 2018
Posted by: Mred
from Aurora, Co
Gender:Male
I too bought this model 3 months ago and it stopped working on 11/13/2018.
It just doesn't heat the water. Unfortunately I can't find the receipt, so I don't know if Kroger will replace it. I can drink instant tomorrow, but have to buy a new coffee maker then. I have all kinds of B & D products with no problems. This is a disappointment!
It just doesn't heat the water. Unfortunately I can't find the receipt, so I don't know if Kroger will replace it. I can drink instant tomorrow, but have to buy a new coffee maker then. I have all kinds of B & D products with no problems. This is a disappointment!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 15, 2018
Thank you for sharing your feedback regarding your Black+Decker CM2035B, and thank you as well for taking the time to work with me on a solution. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great Compact Coffee Maker
on November 20, 2018
Posted by: Cl2n2
from sacramento, ky
[This review was collected as part of a promotion.] TIP- B&D recommends heating the thermal carafe with hot water just before brewing to keep the coffee hot longer.
But this is a great coffee maker for those who want a compact unit with a 12 cup thermal carafe. Makes a nice cup of coffee especially when put it on the bold setting. I did a temperature check after two hours - it held at 149 degrees - fine for us. The brewing cycle is quite long. If you are impatient or can't plan ahead using the programmable feature, buy something else. The carafe is well balanced, easy to pour from, easy to clean and not too heavy.
Be sure to thoroughly wash the manufacturing oils off the brew basket and the reservoir. Then run a few brew cycles with just water before your first true brew. There is an initial plastic odor. But it doesn't last, especially if you do the above.
Highly recommended - especially for the price. "Black and Decker" doesn't have the branding cachet of Cuisinart, but this model performs. I have had several of the "brands" at twice the price - only to have the control panel fail.
I am very impressed with this machine!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Nice Jar and good coffee!
on November 20, 2018
Posted by: Rose K
[This review was collected as part of a promotion.] The coffee it brews is solid and tasty. The jar is very nice looking, but I didn't expect it to keep your coffee warm for more than an hour. But still, thats fine with us and the coffee is actually really good.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Terrible
on November 24, 2018
Posted by: Misty45678
from Missouri
Gender:Female
[This review was collected as part of a promotion.] This coffee pot needs recalled ! Im not sure how they have managed to keep it on the market , we purchased this pot less than a year ago. We had the coffee pot replaced 3 times ,each time the company sends a new coffee pot and within a few months they all do the same thing . They constantly shut off during the brewing. We are done playing this game and will be purchasing a Bunn coffee pot.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great features
on November 26, 2018
Posted by: JBeck
Gender:Female
[This review was collected as part of a promotion.] I'm so happy I got to try this coffee maker, it can make a whole pot of coffee or just four cups a coffee and you can change how strong you want your coffee. Plus it has a timer.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com