Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
5
Help
on January 25, 2018
Posted by: negra77ny
from Florida, United States
Gender:Female
I absolutely love this coffeemaker but recently have not been able to brew a full pot without restarting 3 to 4 times. Please help as I have been very happy with my coffeemaker to date.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 29, 2018
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that you love your coffee maker, but I’m sorry to hear that it has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love/Hate relationship
on February 28, 2018
Posted by: TheGiGi
from New Caney TX
Gender:Female
I purchased this coffee maker with the convenience and reputation behind it in mind. Loved it the minute I took it out of the box! Had had it about 8 months and one day it only brewed 4 cups. Restarted and it brewed another bit. It now has to be restarted multiple times to brew a full pot. Really hate this and I would have given 5 stars otherwise.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 1, 2018
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear that you initially loved your coffeemaker, but I'm sorry to hear of the difficulties you are now experiencing. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Need replacement carafe
on March 3, 2018
Posted by: Cgzk
from Long Beach, CA, USA
Gender:Female
Love this coffee maker! Over the years, the lid on the carafe 1) cracked, and 2) stopped pouring. I now must remove the lid each time I want to pour coffee. Where can I get a replacement carafe?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 5, 2018
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker has served you well, but I’m sorry to hear about the trouble you’ve experienced with the carafe lid. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
12 cup thermal
on May 9, 2018
Posted by: Disappointed2
from Pomona, CA, USA
Gender:Female
After 10 months this product is not functioning correctly. It stops in the middle of brewing, I restart and it stops again. Is there a warranty on this product and if so is it only covered for nine months.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 11, 2018
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
I absolutly love this coffee maker!
on June 5, 2018
Posted by: bdhrin
from Falls Creek, PA, USA
Gender:Female
I Recommend this coffee maker to everyone! It keeps coffee warm all day without ever burning it!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Quite possibly the best.
on August 4, 2018
Posted by: Papa
from Minnesota, USA
Gender:Male
So simple, so durable, no glass. The thermal carafe keeps coffee fresh and hot for hours.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Only brews 2 cups at a time!
on August 19, 2018
Posted by: Dmulcahy
from Lombard
Gender:Male
We bought it last year and it’s so frustrating having to turn it on 6 times to get a full pot of coffee. Takes forever. Thought it was a setting issue but haven’t been able to find a solution.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 20, 2018
Thank you for sharing your feedback regarding your Black+Decker CM2035B. I'm sorry to hear about the trouble you experienced with your coffee maker, however, the issue you describe in your review is something that could be addressed by descaling your coffee maker with vinegar. A link to the use and care manual for this model is available on our product page, and descaling instructions are located on page 11. Here is a link to our product page:
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/cm2035b-12-cup-coffeemaker.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/cm2035b-12-cup-coffeemaker.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not so good after few months
on August 19, 2018
Posted by: Melissa81
from New York
Gender:Female
This pot was great and the thermal carafe keeps the coffee hot for hours. After about 6 months of use it now shuts off after every two cups are brewed. You literally have to stand there and turn it back on every 2 cups. Not so great when its a busy morning. Apparently mine is not the only one that does this. Seems to be a malfunction on the units.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 20, 2018
Thank you for sharing your feedback regarding your Black+Decker CM2035B. I'm sorry to hear about the trouble you experienced with your coffee maker, however, the issue you describe in your review is something that could be addressed by descaling your coffee maker with vinegar. A link to the use and care manual for this model is available on our product page, and descaling instructions are located on page 11. Here is a link to our product page:
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/cm2035b-12-cup-coffeemaker.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/cm2035b-12-cup-coffeemaker.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com