Customer reviews from blackanddecker.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
2.6
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
9
4 Stars
7
3 Stars
7
2 Stars
13
1 Star
17
38%of customers recommend this product.
(
15 out of
40)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
Sadly dissappointed
on July 25, 2019
Posted by: Nicolette
from The Dalles, Or
Gender:Female
I've had the opportunity to own 2 of these models. I love the features on it, especially the carafe. However, the first one kept getting ground in my coffee, no matter what steps I'd taken. So, I bought another. This time, the the handle on the lid broke. It's one of the best ones I've had, except for these two issues.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddecker.com
Customer Rating
2
Pretty good brewer, poor lid design
on June 8, 2022
Posted by: CDaniel
from New Hampshire
It brews good coffee, I like the thermal carafe instead of heating element. Sometimes we get grounds in the bottom of the pot (seems to be a common issue), and the lid just broke. The button you press when pouring coffee out doesn't work any more. I pried the lid apart, and there's a very thin plastic hinge that broke. Should be a more sturdy design.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Roxy, BLACK+DECKER® Support , August 12, 2022
We appreciate your feedback on the CM2035B and are sorry to hear about the issue you are having with your product.
Please email us at wecare@sbdinc.com and reference ticket #5187716. We look forward to hearing from you.
Please email us at wecare@sbdinc.com and reference ticket #5187716. We look forward to hearing from you.
Written by a customer while visiting blackanddecker.com
Customer Rating
3
12 CUP PROGRAMMABLE COFFEE MAKER OVERFLOWS
on October 24, 2022
Posted by: LarryBr
from Owatonna, MN
Black and Decker Thermal Programmable coffee maker CM2035B overflows. No grounds on the counter, carafe placement is checked, half of the pot gets filled perfectly, then the second half of the pot goes on the counter. This has happened more than once. After the first time I gaveit the benefit of the doubt, chalked it up to user error. Not this time. I also believe due to the tight seal between basket and carafe lid, pressure builds in the carafe to the point it will no longer allow coffee to enter. Why only on occasion? The carafe is meticulously maintained and kept clean. Response?
Response from blackanddecker.comBy CS, January 14, 2023
Hello,
We appreciate your feedback. We would like to speak to you about the experience you had.
Please email wecare@sbdinc.com and reference ticket # 6326259. We look forward to hearing from you.
Jessica,
BLACK+DECKER® Social Media Support
We appreciate your feedback. We would like to speak to you about the experience you had.
Please email wecare@sbdinc.com and reference ticket # 6326259. We look forward to hearing from you.
Jessica,
BLACK+DECKER® Social Media Support
Written by a customer while visiting blackanddecker.com
Customer Rating
4
Great carafe but I need a replacement
on July 12, 2023
Posted by: jm97305
from Oregon
This is a great coffee pot and I'm very happy with it. Although I put the carafe in the dishwasher and now a bunch of the inside coating has come out. I need to get a replacement carafe but I can't find how to get one.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
2
Leaky pot
on October 10, 2023
Posted by: Replacement needed
from Georgia
The carafe leaks when you pour the coffee. Leaks from the bottom of the carafe.
Response from blackanddecker.comBy Lee, STANLEY Tools, October 11, 2023
Hi Deborah. Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the CM2035B. Our system shows that a member of our team has been in contact with you. Should you need further assistance, please email us at wecare@sbdinc.com. Your feedback is valuable as we take into consideration every piece of feedback that we come across
Written by a customer while visiting blackanddecker.com
Customer Rating
3
Carafe
on November 12, 2023
Posted by: Tracy24
from Cincinnati,oh
Love that the carafe keeps coffee warm for hours. My lid has leaked almost the whole time I’ve owned this coffee maker so I am constantly cleaning coffee spots from counters and floors.
I would recommend this to a friend!
Response from blackanddecker.comBy Mike, November 14, 2023
Hello Tracy24, I appreciate your feedback on the 12-Cup Thermal Programmable Coffeemaker CM2035B and I'm sorry to hear that your lid has leaked almost the whole time. Your satisfaction is our top priority. We have reached out to you via email at the address you have provided and have assisted you with this issue. Thank you, Mike BLACK+DECKER.
Written by a customer while visiting blackanddecker.com
Customer Rating
4
Carafe lid leaks when pouring
on November 28, 2023
Posted by: Janelle H
from Edmond, OK
I purchased this coffee maker a year ago and, after a few months of use, the carafe started to leak when pouring. I like the coffee maker and this is our second of this model... the previous carafe lid broke and we decided to just buy a new coffee maker. Is there a replacement lid that would solve this problem? I don’t like the mess it makes and the need to always have a towel handy. I usually need to pour when over a sink.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
4
Reliable and consistent
on January 5, 2024
Posted by: SAB1
Makes good coffee first one lasted 7 years used every day when at home.
Written by a customer while visiting blackanddecker.com