Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
4
Good machine, unbreakable carafe.
on January 28, 2019
Posted by: MRSADBROWN
from Ventura, CA
Gender:Female
Got this about 4-5 years ago, few issues. After seeing other reviews, I guess I've been lucky. Looking for new seals to keep it going!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love/Hate Relationship
on February 23, 2019
Posted by: April27
from Idaho
Gender:Female
We bought this over a year ago and have absolutely loved it until yesterday when it started only brewing 2 cups at a time. It flashes "CL" and we have to continually push start over and over and over to get a full pot. I've run 4 separate vinegar rises through to no avail.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 27, 2019
Thank you for sharing your feedback regarding your Black+Decker CM2035B. I’m glad that descaling the coffee maker resolved the trouble for you, and I appreciate your follow up. Descaling can be successful for treating the kind of trouble you described in your review, and I'm delighted to hear that it worked for you! I'm confident your coffee maker will continue to provide exceptional performance, but if you ever need assistance with it, I'd be happy to help. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Poor product
on March 5, 2019
Posted by: NAtteberry
from Missouri
Gender:Female
This coffee maker was given to us for a wedding present. At first it seemed like a great product, as we continued to use it we started to have problems. We have only had this product for less than 6 months. The coffee drips out of the pour spot and also will brew a cup of coffee then stop brewing. We have to continuly push the power button to get it to brew a full pot after ever cup that has been brewed. I am very disappointed in this product and upset that I have to purchase a new coffee pot.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, March 7, 2019
Thank you for offering your feedback regarding your Black + Decker CM2035B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
The reviews speak for the product
on May 28, 2020
Posted by: LeighK
from Italy
Bought this product two months ago. It spills when you pour it, it keeps coffee warm for about half the time it advertises, and today it just stopped brewing randomly in the middle of a brew cycle. Over this product and regret the purchase
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, May 29, 2020
Thank you for providing your feedback regarding your Black+Decker Thermal Coffee Maker. I’m sorry to hear of the experience you're having with your coffee maker. The warranty does not cover products used, or serviced outside of the country of purchase. Under the Key Features section there is a Specifications box that indicates this Black+Decker Coffee Maker requires a 120 Volts – 60 Hz electric power service, such as that which is used in North America. Please do not attempt to use this coffee maker with any other electric power service. If you have any further questions or concerns, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 41948718 so that I may better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
FANTASTIC COFFEE MAKER
on July 29, 2020
Posted by: ROBY
from MIAMI, FL
Gender:Male
[This review was collected as part of a promotion.] EASY TO USE, THE CARAFE IS EASY TO CLEAN AND KEEPS COFFEE VERY HOT. THIS REPLACES ANOTHER B&D COFFEE MAKER THAT STILL WORKS BUT I JUST WANTED A CHANGE. HAS A GREAT FEATURE THAT REMINDS YOU TO CLEAN MACHINE ABOUT EVERY 60 POTS, LOVE IT
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Tasting Coffe - A Lot to Be Happy About
on December 19, 2020
Posted by: John_Tx
from Dallas/Ft Worth Tx
Gender:Male
I've only used B&D coffeemaker a few times now but there is a lot to be happy about with only a few disappointments. Best of all it makes great tasting coffee!
Besides the great tasting coffee, I especially liked:
1. The thermal carafe has a large cap allowing me to get my hand inside for a thorough cleaning. However, the large cap is a bit difficult for me to unscrew since I have small hands.
2. An option to brew less than a full pot (1-4 cups) when needed.
3. A good sprinkler head.
4. It is compact and takes up a minimum amount of space on the countertop and fits nicely under the cabinets.
The only disappointments I had are relatively minor:
1. The LED screen is not backlit. Once I placed the coffeemaker under the cabinets the screen was difficult to see without turning on the kitchen lights even during the day.
2. The water reservior is not detachable and a bit difficult to clean.
3. I found the water temperature in my carafe gets to about 186 degrees F (after pre-warming the carafe as recomended in product manual). The SCA’s "Golden Cup" coffee criteria suggest the coffee be 200 degrees F (+/- 5 degrees).
4. Simple to use.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, December 22, 2020
Thank you for offering your feedback regarding your Black+Decker Thermal Coffee Maker. I'm sorry to hear that you were somewhat disappointed in the design of the coffee maker, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new coffee maker will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42038628, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Was a great coffeemaker...but no more
on May 5, 2023
Posted by: gofiz
from NY
Gender:Male
This is my second coffeemaker of this model - the first one worked great for many years. This one however, can't let me pour a cup of coffee without causing several spills on the counter and the edge of my cup. I need to have paper towels handy every time I refill my cup. I suspect there is a problem sealing the lid to the canister. The previous coffeemaker did not have this problem. Is there a warranty fix for this?
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, May 8, 2023
Thank you for offering your feedback regarding your Black+Decker Thermal Coffee Maker. I’m sorry to hear of the difficulties you're having with your coffee maker's carafe. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love this but the lid presser handle broke
on November 30, 2015
Posted by: Reddings Review
from Redding, CA, United States
Gender:Female
I need to know how to get parts for this I need a new lid.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com