Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
5
Love it, but the lid broke
on November 7, 2017
Posted by: Caryn
from Nuevo, Ca
Is there any way to order a replacement lid for the carafe? Somehow the little tab broke off. It still works but I wanted to find out of I can buy a replacement lid. So far, I'm unable to find one online.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 8, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m thrilled to hear that you love your coffee maker, but I’m sorry to learn that the carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Won't brew full pot
on November 14, 2017
Posted by: DeathwishCoffee
from Poughkeepsie, NY, United States
Gender:Female
Purchased this May 22nd and in the beginning it was great. Then recently I'd get up and there was only 2 cups brewed. Had to restart it numerous times to get a full pot. It is set to brew a full pot. I never make less than a whole pot. It's been descaled monthly, so I know that's not it. Now it's not brewing at all.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 17, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear your coffee maker was working great initially, but I’m sorry to learn that it has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
The Lid Broke
on December 14, 2017
Posted by: Renfro
from Port St. Lucie, FL, United States
Gender:Male
We purchased the coffee maker roughly one year ago. The lid will not allow us to pour the brewed coffee as the tab has broken. Were disappointed as the coffee make still works but the Carafe lid is broken.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 15, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that the carafe lid for your coffee maker has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Excellent coffeemaker
on December 16, 2017
Posted by: Ray Owens
from Bethany, OK
Gender:Male
I've read some of the bad reviews and don't understand what's up. We bought this machine well over a year ago and have no problems with it. We love how it keeps the coffee steaming hot for so long and have even taken it camping with us on a couple of occasions. We've used it so much that we've worn the paint off of the front, have to go by memory to make the coffee. My problem now is I dropped the pot a couple of months ago and broke the lid and so far can't find a replacement. Black & Decker if your reading this please email me where to find a replacement lid or pot. Thanks.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 18, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m thrilled to hear that your coffee maker has been serving you so well!. The carafe lid is available as a replaceable part, and I’d be happy to assist you with replacing it. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Like the Thermal Pot, but!
on December 27, 2017
Posted by: Mollygirl
from Manheim, PA, United States
Gender:Female
We bought this maker in September, 2017 and have had problems with the brew basket. We like to use paper filters and seem to always have coffee ground overflow. Because of this I would not recommend this coffee maker. Would like to know if there is a solution.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 28, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that grounds are getting into your coffee. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Simple to use
on December 27, 2017
Posted by: bllckdnll
from Cincinnati, OH, United States
Gender:Female
[This review was collected as part of a promotion.] This is very simple to use and makes great coffee that stays hot for hours. This is very stylish and fits perfectly on my counter. Easy to clean and program,
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Broken carafe lid
on December 29, 2017
Posted by: Silasmom
from Silas, AL, United States
Gender:Female
The lid to the carafe has broken. A new carafe is 75% of the cost of the whole coffee maker. I need a new lid. The carafe no longer stays hot. I purchased this coffee maker because it did not have a hot plate to rust when he sneaks a cup before the whole pot brews. Now I'm not sure about it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 2, 2018
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that the lid for your carafe has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Snugglz1
from Michigan, United States
Gender:Female
Verified Purchase:Yes
My aunt asked me to purchase this for her because it wasn’t available in Canada and they’d been looking everywhere for it. Unfortunately she passed away from cancer just 2 days after I got it and she never did get it. I hope my Uncle enjoys it but my aunt was the coffee drinker
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com