Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
Setting don't work
on July 16, 2017
Posted by: Nicole11
from Columbus, OH, United States
Gender:Female
[This review was collected as part of a promotion.] I bought this coffee maker a day ago. Not sure if it's user error or product malfunction. But everytime we set the machine to brew 1-4 cups it always makes 12.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
BEST coffee maker EVER!
on July 21, 2017
Posted by: Joe Cabdtiver
from Reno, NV, United States
Gender:Male
I've had 'em all and this is the best! No-drip pour spout. Stainless steel carafe. No warmer plate! It's not needed! All that being said, I broke the lid on mine and need either a new lid or the whole carafe. Anyone reading this?
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 25, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear your coffee maker has served you so well, but I’m sorry to learn that your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Settings not working
on July 24, 2017
Posted by: Val81
from Texas, United States
Gender:Female
I bought this coffee maker over the weekend and have only used it twice but every time I set it to 1-4 cups it brews all 12 cups. Am I doing something wrong any suggestions.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 26, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. Your coffee maker will brew the entire contents of the reservoir. When you intend to brew a smaller volume of coffee, add the intended amount of water to the reservoir prior to selecting the 1-4 cup option. If you have any other questions regarding your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Carafe Lid issues
on July 27, 2017
Posted by: LindaVW
from Warminster, PA, United States
Gender:Female
Great pot, brews great tasting, strong coffee. However, the carafe lid is garbage! It broke in no time and barley pours the coffee. We have to remove the lid to pour coffee, which is very inconvenient. I'm willing to purchase a replacement lid, but it is not offered.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 28, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker was working great initially, but I’m sorry to hear that the carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love the coffee maker but...
on August 2, 2017
Posted by: Deano
from Hobbs, NM, United States
Gender:Male
Bought the coffee maker about 3 months ago. Worked great but a couple of days ago it started brewing only about 2 or 3 cups at a time.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 4, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear that you love your coffee maker, but I’m sorry to learn that it has stopped brewing correctly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
great coffee maker,bad lid design
on August 5, 2017
Posted by: Bobb 59
from Pittsburgh, PA, United States
Gender:Male
I recently purchased a CM2035B coffee maker, it makes fantastic coffee,and has a ton of great features. The only problem I have had is that the lid no longer allows for pouring, without removing it. Is it possible to get a new lid? Thank You
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 8, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker has served you well, but I’m sorry to learn that the carafe lid needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Half in the pot, half on the counter?
on August 5, 2017
Posted by: Joe Cleanup Beanwater
from Arlington Heights, IL, United States
Gender:Male
Black and Decker Thermal Programmable coffee maker CM2035B overflows. No grounds on the counter, carafe placement is checked, and double checked, valves lined up perfectly, half of the pot gets filled perfectly, then the second half of the pot goes on the counter. This has happened twice. After the first time we gave the benefit of the doubt, chalked it up to user error. Not this time. I believe due to the tight seal between basket and carafe lid, pressure builds in the carafe to the point it will no longer allow coffee to enter. Why only on occasion? The carafe is meticulously maintained and kept clean. Thoughts?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 8, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your coffee maker’s brew basket has been overflowing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Flimsy Construction For The Price
on August 5, 2017
Posted by: CD_49
Gender:Female
The functionality of the coffeemaker is fine, however the build is very flimsy considering the price-range. The lid of the caraffe broke, and now we pour without it (lest we risk spilling coffee all over, or no pour at all).
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 8, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your coffee maker’s carafe lid needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com