Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
Same problem as everyone else - lid broken
on June 28, 2017
Posted by: jaydee
from Lancaster, PA, United States
loved it except for lid problem - new lid not available - new carafe costs more than I paid for the coffeemaker - almost all reviews reference broken lids - you need to make these available at a reasonable cost
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 30, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your lid has broken, but I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
same issue, great coffee but lid broken
on July 3, 2017
Posted by: TomT
from Austin, TX, United States
I experienced the same issue many have reported, makes great coffee but lid broke in less than one year.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 3, 2017
Thank you for offering your feedback regarding your Black+Decker Thermal Coffee Maker. I’m sorry to hear that your coffee maker's carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Coffee Stops Brewing
on July 6, 2017
Posted by: Spegal15
from Troy, MO, United States
Gender:Male
I've had this coffee pot for about a month. Within the last week the coffee pot has unexpectedly stopped brewing after making 6 cubs. In order to get a full pot of coffee I have to turn on the coffee pot about 6 times. It's very annoying and especially when i'm in a rush to make it to school on time to teach my classes.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 7, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your coffee maker hasn’t been brewing correctly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Disappointing carafe lid
on July 7, 2017
Posted by: DebS
from Pennsylvania, United States
Gender:Female
The coffee maker is nice looking and makes a good cup of coffee. Lots of convenient features but the lid leaks terribly and makes a mess. Too frustrating in the morning!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 7, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your carafe lid has been leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Mary59
from NC, United States
Gender:Female
Verified Purchase:Yes
I loved this coffee maker so much I bought 3 more for our rental properties! The way it drips the water over the grounds makes a much better tasting coffee also because the pot itself is insulated and not sitting on a warming burner, it is always hot and never tastes burnt. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Water gets trapped between the walls of the carafe
on July 10, 2017
Posted by: sarahpowell
from APO
Gender:Female
I bought this about two months ago and it seems that slowly water has been leaking in between the walls of the carafe. I can hear it swishing around, but can't seem to get it out, I've even left it draining upside down overnight.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2017
Thank you for offering your feedback regarding your Black+Decker CM203B. I’m sorry to hear that your coffee maker’s carafe is retaining water. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great coffeemaker but lid has been a problem
on July 11, 2017
Posted by: Margie
from Champaign, IL, United States
Gender:Female
I've had this coffeemaker for awhile. Within one month the coffee lid dispenser broke (the tab). This was not a complete barrier to using the coffeemaker. However, recently the dispenser button has completely broken and coffee cannot be poured without taking off the lid.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Great Coffee Maker... When it works
on July 12, 2017
Posted by: Eriklars210
from San Antonio
Gender:Male
Bought this coffee maker to replace our previous one which lasted around 4-5 years. After about 3 months of daily use, it has started shutting off half way through the brewing cycle for some reason. It seems to happen 1/3 of the time. Not bananas about it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 13, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear your coffee maker started out working great, but I’m sorry to learn that it has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com