Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
4
Broken lid
on May 22, 2017
Posted by: Gailmills45
from Kennesaw, GA, United States
Gender:Female
I really like this coffee maker, but the lid recently broke (popup feature) and no longer works. I have to manually press the button down to brew coffee. I would like a replacement lid as this is an inconvenience, and I am afraid the loose pieces will get lost.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 22, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear that you your coffee maker has been performing well, but I’m sorry to see that your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love this Pot; hate the lid
on May 24, 2017
Posted by: Erin Holley
from Minneapolis, MN, United States
Gender:Female
Like other reviewers, my lid has broken. Actually, my mother/father and sister both each bought their own coffee pot of the same type after my raving on the actual unit, however, all of our lids have since broken. Is there a way I can order three replacement lids?
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Lid Broken
on June 1, 2017
Posted by: Tyho17
from Orlando, FL, United States
Gender:Male
This has been a great coffee pot for us at the office but I'm afraid the lid has broken and needs to be taken off in order to pour. A coworker of mine burnt their hand and now we have to put the coffee in another pot after brewing. I would please like some information on how to obtain a replacement lid.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 1, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear about the unfortunate experience you had with our product, and I’d like to ensure your concerns are addressed. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assists you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Loved it until the lid broke
on June 4, 2017
Posted by: Hasslefreecoffeeplease
from Sacramento, CA, United States
Gender:Female
We loved this coffee maker, even after the lid broke and we had to unscrew the top to pour our coffee. Now it overflows every time we try to brew a pot. I see many others have had both of these problems with the lid. It would be nice if you provided the solution online so that we could all learn how to replace the lid. Is there a way to get a replacement lid? Please help!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 5, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear that you love your coffee maker, but I’m sorry to learn that your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great thermal carafe, but lid broke easily
on June 18, 2017
Posted by: Lbomm
from St. Louis, MO, United States
Gender:Male
The carafe is great because it keeps coffee warm for a long time, but the lid broke after not much use--and now pouring sends coffee all over. I have been hoping to find a replacement. Any suggestions?
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 19, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker started out working great, but I’m sorry to hear that your carafe lid has broken. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good pot, but poorly designed lid
on June 20, 2017
Posted by: Mdeniston
from Nashville, TN, United States
Gender:Male
We purchased the model 2035B about 1 year ago and love it. The thermal pot is great because the coffee never burns like some coffee makers with heating elements will do. The only problem we have is the lever on the lid snapped off, leaving a little stub to pour coffee. We would like to know how we can get a new lid
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 23, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear that you love your coffee maker, but I’m sorry to learn that your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
What I wanted but disappointed at the same time
on June 24, 2017
Posted by: Bmansmom
from Beaver, PA, United States
Gender:Female
I love that this pot keeps my coffee hot without a warmer. I did not want a glass pot as I had one break on me and had 2nd degree burns. I am very disappointed that my lid broke and I can't find a replacement. My family gets up at different times of the morning and having a hot pot of coffee without worrying about turning the machine off or the coffee getting thick and gross was important to us. This pot provides that but it doesn't stay quite as hot now that the lid and seal is broken
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 26, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear your coffee maker was working well initially, but I’m sorry to learn that your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffee maker but....
on June 24, 2017
Posted by: db colorado
from colorado
Gender:Male
Coffee maker work.s very well only issue is that the lid on the carafe broke inside. Unable to find replacement lid for it.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 26, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker was has been working out great, but I’m sorry to hear that your lid isn’t functioning. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com