Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
4
Great coffee maker
on April 14, 2017
Posted by: Kevin123
from Mission Viejo, CA, United States
Gender:Male
This is a great coffee maker. It makes a very HOT pot of coffee very fast. Looks good and does a great job.
Only knock on this machine is the carafe lid. The button broke soon after i bought it and now I have to remove the lid completely to pour.
Only knock on this machine is the carafe lid. The button broke soon after i bought it and now I have to remove the lid completely to pour.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Makes a good cup of coffee but I can't pour it now
on April 19, 2017
Posted by: Amac2017
from Thunder Bay, ON, Canada
Gender:Male
This brewer makes a good cup of coffee and the carafe keeps it nice and hot.
The one problem I have is the same as many others have had: the button to pour has broken. I see based on the reviews below that a part is available but it doesn't say where.
The only thing keeping me from scoring it higher is the issue with the flimsy pour button.
The one problem I have is the same as many others have had: the button to pour has broken. I see based on the reviews below that a part is available but it doesn't say where.
The only thing keeping me from scoring it higher is the issue with the flimsy pour button.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Consumer Service, April 21, 2017
Thank you for offering your feedback regarding your Black+Decker Coffee Maker. I’m sorry to hear that the carafe lid is broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
MAKES Good Coffee, but...
on April 22, 2017
Posted by: DawRen1
from Grand Rapids, MN, United States
Gender:Female
Worked great for about six months. Now, even though the water hopper is full, the machine will brew 1-2 cups of water through before turning off. Repeated attempts to restart have yielded same result. Using CL feature does not change the problem....still brews a dribble, then stops. I owned a B&D pot many years ago -- white with glass thermal carafe -- that unit worked perfectly for 5+ years. Why is this product sub-quality?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 24, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad your coffee maker started out working great, but I’m sorry to hear it has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Stops brewing after several cups
on April 22, 2017
Posted by: Tim35
from Indianapolis, IN, United States
Gender:Male
We received this coffee pot about 6 months ago as a gift and loved it at first. Unfortunately, the pot began malfunctioning about 2 months ago. During the brewing process, the pot will randomly shut off after about 2 cups. If we restart it, it will brew two more cups, but we have to continually restart the brew cycle until all the water is finally brewed. This eliminates the option to use the programmable start timer, which we really liked.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 24, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker was working out well, but I’m sorry to hear it recently stopped brewing. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great maker. Flawed lid design.
on May 1, 2017
Posted by: Donna_L
from Oklahoma, United States
Gender:Female
I love this coffee maker. I adore the carafe. I convinced my sister to buy on. But now the lid has failed. Replacement parts only offer an unsuitable sub. I want the insulated carafe, not glass. My maker lasted longer in my hard water area than most. But I rely Bob Black. And Decker to provide comparable replacement parts. This will effect future B&D purchases of more than coffee makers
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 1, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear that you love your coffee maker, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Does not keep the coffee hot for hours
on May 2, 2017
Posted by: clong
from Los Angeles, CA, United States
Gender:Female
Bought this yesterday supposed to be because of its written functionality. After using it today, hardly kept my coffee warm for hours. Tried everything and read everything to no avail.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 3, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to see hear about your disappointment with your coffee maker’s temperature retention. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
keeps turning off
on May 5, 2017
Posted by: SylviaF
from Florida, United States
Gender:Female
Bought this CM2035B a few months ago. It keep turning off so to get half a pot of coffee I have to stand there and keep turning it back on at least 5 times. Very disappointed and annoying.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 5, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Problem with grounds going into the pot
on May 21, 2017
Posted by: Dak1
from Wisconsin, United States
Gender:Female
Great coffee maker but how do I stop the grounds from going into the pot? It seems like the last cup won't drain out. I have washed the top of the pot throughly and also the reservoir
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 24, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear that your coffee maker has been serving you well, but I’m sorry to hear that grounds have been getting into your carafe. The satisfaction of our customers is vital to us, and I'm happy to advise that your replacement is preparing to ship via UPS. If you have any other questions regarding your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com