Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
2
Great at first
on February 22, 2017
Posted by: csmith
from San Antonio, Tx
Gender:Female
At first I loved the Idea of having hot coffee all day and it worked great. That only lasted about 1 month before the coffee grounds started getting in my coffee pot and I had to constantly move the pot around to make it drain. Now, it has been two months later and a new problem has begun. When I start the coffee pot, it only brews about 2 cups worth of the water at one time, I have to constantly keep pressing the start button to make it finish a full pot of coffee. It is very frustrating, especially for how much money I spent on this coffee pot.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 23, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker has stopped brewing properly. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Grounds in the pot
on March 12, 2017
Posted by: Vince V
from Middletown, NY, United States
I bought this machine two months ago and love it except that I continually have grounds in the pot. I only make 8 cups at a time. The coffee drains so slowly into the carafe, that it overflows the filter. I am a technical support manager for a manufacturer and like to think I can solve most issues. Also, you really need to backlight the screen with an LED
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 14, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to see that grounds are ending up in your coffee. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
new thermal coffee maker cm2035b disappoinments
on March 16, 2017
Posted by: francis
from Sarawak Malaysia
Gender:Male
[This review was collected as part of a promotion.] Just recieved this cm2035b coffee maker, tried to follow instruction before first use. Like wash clean the coffee maker with warm soapy water then rinse, then wash clean by brewing 2 cycle of full 12cup water without coffee but to my surprise when I tried to start brewing clean..nothing happens. Blue light power in on...but the coffee maker does not start at all, pls help
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Only brews 1-2 cups
on March 21, 2017
Posted by: UniStudent
from Ottawa, ON, Canada
Gender:Male
When this was first bought it worked fantastic. Definitely loved it's features. It has started to have issues in the past few months. It only brews 1-2 cups depending on the day regardless of how much water is put in. I played around with the settings and it worked a few times after but now it only makes about 2 cups regardless of settings.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 21, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker has recently stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not recommended
on March 23, 2017
Posted by: GaryB
from TN, United States
Gender:Male
It quit after about 6 months. It lights up and seems OK except it won't heat the water.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 24, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Keeps Coffee hot but...
on March 26, 2017
Posted by: mpstunt
from Minnesota
Gender:Female
I bought this coffee maker after Christmas and it worked great for two months. Now like other reviews have stated I have coffee grounds in the carafe after brewing? Kind of frustrating and I can't figure out why. I use good quality coffee filter for up to 12 cups.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 28, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that grounds are winding up in your coffee. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
gronds in coffee
on March 29, 2017
Posted by: coffeeluver
from Colorado, United States
Gender:Female
I have this coffee maker with a glass pot. I got it as a gift in January 2017, and after about a month of using it, I started getting grounds in my coffee! I'v tried adjusting things, but still end up with grounds in the pot. Not happy.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 30, 2017
Thank you for offering your feedback regarding your Black+Decker Coffee Maker. I’m sorry to hear that grounds are getting into your coffee. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great carafe - lousy lid
on April 4, 2017
Posted by: JarrettO
from Destin, FL, United States
Gender:Male
Bought this a month or so ago. The bubble on the lid has already broken and will not release the coffee causing the overflow. I cannot find a replacement lid. Can anyone help?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 4, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your coffee maker has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com