Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
4
Coffeemaker won't brew, shuts off right away
on January 15, 2017
Posted by: tkelley
The coffeemaker brewed great coffee until it recently started shutting off within 30 seconds. I tried descaling and playing around with the positioning of the carafe, lid, and basket to see what triggers it to turn off. Nothing seems to work.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 17, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker isn’t brewing correctly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Lid broke
on January 22, 2017
Posted by: Jax22
from Philadelphia, PA, United States
Gender:Female
Bought this as a gift for my boyfriend. Lasted about a year and the lid broke making it not possible to pour the coffee with the lid on. Tried searching for replacement parts to no avail. Unacceptable for such a relatively expensive coffee maker from a reputable company.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 23, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Flooding/scalding issues
on January 28, 2017
Posted by: MrsBolton
from Nashville TN
Gender:Female
I bought this product a couple of weeks ago as a gift to my inlaws. I was excited about the thermal carafe and programmable features. It would make an amazing coffee maker if it were made properly, i.e. to function safely. However, the faulty lid continues to flood the counters and caused scalding water to burn my hand when picking up the carafe. The cofree is cold after a few hours, too. This seems to be a common issue, and a recall or dispersment of properly made lids to the consumers would be the right thing to do.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great coffee pot.
on February 6, 2017
Posted by: G3diego
from Carlsbad, CA, United States
Gender:Male
Very easy to use and coffee stays hot for quite some time. Only problem is the lid to the coffee pot. It has broken after less than a year of use, so now we take off the top to pour coffee. Can't find replacement top anywhere!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 7, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker has been working out great, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
bad lid seal
on February 8, 2017
Posted by: TMReese
from Washington, United States
Gender:Female
I love the concept but after barely a year of weekend use only the seal on the lid cracked and stays closed. This prevents the ability to pour coffee without removing the lid. This coffee maker was way too expensive to have non-replaceable parts fail so soon.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 9, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your lid has broken, but I’m happy to advise that it is a replaceable part. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Needs New Lid!
on February 9, 2017
Posted by: mamamia
from Florida, United States
Gender:Female
Love the coffee maker! Just need a new lid....Ours is broken...won't pour coffee out...
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 13, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that you love your coffee maker, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Lid broke
on February 16, 2017
Posted by: mmsmith
Gender:Male
Started experiencing problems with the lid. The lever doesn't work anymore meaning I have to take off the lid to pour coffee. Would buy replacement lid if I could find one. I also experienced the problem with it shutting off too early, but found a work around; switch the coffee strength to strong.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 21, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that the carafe lid has broken and that the coffee maker is no longer brewing correctly. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Lid
on February 20, 2017
Posted by: DJSteffens
from Perryville, MO
Gender:Female
We have been using this for almost a year now. I love that I can have hot coffee later in the day that has not been on a warming get tray getting good strong. However, our lid has broken and will not pour properly. Would like to locate a replacement lid.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 23, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear that your coffee maker has been serving you well, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com