Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
2
Broken lid on carafe
on January 8, 2017
Posted by: The kid
from Portland, OR, United States
I really like the simple nature of this coffeemaker and the fact the carafe can be set anywhere on the counter or table as opposed to it being hot and set back on the coffee maker. However, the lid to the carafe broke and I can't seem to locate a replacement. Andy ideas?
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Broken Cover
on January 10, 2017
Posted by: Glamma
from Manchester,NH
Gender:Female
I bought this coffeemaker about 8 months ago and the cover just broke and I'm looking for a replacement one and I can't find one. I love the coffee and the fact that it stays hot longer because of the thermal pot and the wide mouth is great to get your hand in to clean it. As I'm reading the other reviews it looks like this is a major problem with the covers.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 12, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear that you love your coffee maker, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Coffee carafe
on January 11, 2017
Posted by: Holmx
Loved ourban pot until our carafe broke. Now I cannot find a replacement
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 12, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear that you love your coffee maker, but I’m sorry to hear your carafe has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
No Replacement Parts
on January 12, 2017
Posted by: Carrie
from Naples, FL, United States
Gender:Female
The carafe broke and I can't find replacement parts. Otherwise I love the product.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 17, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your carafe has broken. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Fine coffee maker. Bad carafe lid design.
on January 13, 2017
Posted by: Caffeine Addict 701
from St Paul, MN, United States
Gender:Male
The coffee maker works great and the carafe keeps it hot and fresh for hours. But the lid in the carafe wouldn't allow the poor spout to work. I took it apart to find the plastic piece connected from the button to the pour spot gasket was cracked, preventing any pressure on the button to have any effect on the pour spout. It has become very inconvenient to use :-\ But still makes yummy, essential coffee.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 17, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear your coffee maker has been working out well, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Loved this coffee pot until the lid broke.
on January 14, 2017
Posted by: Christina
from Tennessee, United States
Gender:Female
My husband recieved this coffee pot as a gift approximately 4 months ago. We absolutely loved it, until the lid broke yesterday. As I have read through the other reviews, this seems to be a very common issue.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 17, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear that you loved your coffee maker at first, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Lid failed
on January 14, 2017
Posted by: Dan51
from Fort Collins, CO, United States
Gender:Male
This is a great coffee maker. The use of a stainless steel carafe means it does not need a heat element below the pot. However, the button on the top of the lid has broken internally and coffee won't pour out anymore.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Replacement Parts
on January 15, 2017
Posted by: Mommawee
from Derry, NH, United States
Gender:Male
This is a Great Coffee Maker and I use it all the time. After reviewing some of the other comments I believe it would be wise to get another as a spare as well. I wanted to buy a spare Thermal Carafe and don't see anywhere to purchase one. Is there a web page that has this item.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 17, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m thrilled to hear that your thermal coffee maker has been working out so well! I’d be happy to discuss with you how to procure replacement parts. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com