Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
2
makes great coffee! however my lid just broke !
on December 30, 2016
Posted by: RoseBud
from Michigan, United States
Gender:Male
had this coffee maker about 9 months, and the lid just broke. would rate it higher if it didn't break. trying to find a replacement, but no luck.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 3, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker’s lid broke, but I’m happy to advise the replacement is preparing to ship via UPS. If you need further assistance with your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Design Flaw Fiasco.
on December 31, 2016
Posted by: Javalanche Jones
from Crediton, Ontario
Gender:Male
I thought I had finally purchased a coffee maker that would last a year without incident. I had hoped to hit that magical 1 year mark where nothing clogs, nothing switches off or on inadvertently and where nothing breaks.
Once again I have failed to pick a winner.
I thought this maker was going to be the one.
Flipping my lid seems pointless now so I'll just go with the flow and "venti" awhile.
I wouldn't want to make things worse by spewing scalding hot invectives all over the place. That would just be a waste of energy.
All in all I was happy 'til it broke.
A fix would be great. A new lid without the design flaw would be better.
2 stars for the time it worked.
I'm holding back 3 stars for my brokerage fee for reviews updates.
May our futures be sensibly caffeinated.
P.S: caffeine is the world's most widely consumed psychoactive drug.
Bottoms up buttercup!
Once again I have failed to pick a winner.
I thought this maker was going to be the one.
Flipping my lid seems pointless now so I'll just go with the flow and "venti" awhile.
I wouldn't want to make things worse by spewing scalding hot invectives all over the place. That would just be a waste of energy.
All in all I was happy 'til it broke.
A fix would be great. A new lid without the design flaw would be better.
2 stars for the time it worked.
I'm holding back 3 stars for my brokerage fee for reviews updates.
May our futures be sensibly caffeinated.
P.S: caffeine is the world's most widely consumed psychoactive drug.
Bottoms up buttercup!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 3, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m delighted to hear that your coffee maker was working out well, but I’m sorry to see your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
love it...but....
on January 2, 2017
Posted by: heatherup
from Atlanta, GA, United States
Gender:Female
I've had none about 8 months and my lid just broke, too! Can't seem to find a replacement carafe...so the decision is rebuy a product I love (that may break) or find a new coffee pot....sad...
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 4, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m delighted to hear that you love your coffee maker, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Hot Coffee
on January 3, 2017
Posted by: breebarr
from New Brunswick, Canada
Gender:Female
We bought this coffee pot about a year ago and the carafe no longer keeps coffee hot, even when it is freshly brewed. Any suggestions??
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 5, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker is not brewing hot coffee. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Very good experience
on January 6, 2017
Posted by: Larry D
from Fort Myers, FL, United States
Gender:Male
We were enjoying our brewer until the lid broke. While researching a replacement we have found all the other people in these reviews that are having the same issue. I also see many reply's from customer service so I am hoping they do have a replacement lid and they will contact me to obtain a new one.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker started out working well, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great but lid broke :(
on January 7, 2017
Posted by: Lisa Kobe
We love this coffee maker but the lid broke yesterday so the coffee no longer stays hot. I cannot seem to find anywhere online that sells replacement lids or carafes. Help!?!?
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad to hear that you love your coffee maker, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Another lid bites the dust
on January 7, 2017
Posted by: flip
from Minneapolis, MN, United States
Gender:Male
Love the coffeemaker and have been loyal to B&D for many purchases...however we seem to have fallen victim to a recurring theme - the thumb tab on the lid has malfunctioned and would like to have it replaced...
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad your coffee maker has been working out well, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Good coffee maker, faulty pot
on January 7, 2017
Posted by: Cmwalsh07
from Bartlett, IL, United States
Gender:Female
We've been using ours for about a year and the lid broke a couple months ago. We can still make coffee, but sometimes it spills when we pour it... A bit annoying. I was hoping to find a new insulated carafe for the coffee maker. We really like how long the coffee stays warm in it and are happy overall with the coffee maker. Where should I go to get a replacement?
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2017
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker has been serving you well, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com