Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
Bad Lid Design
on November 24, 2016
Posted by: RDMNX
from Ellijay, GA, United States
Gender:Male
Purchased this unit last year and the lid mechanism broke, great machine except for that problem.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 29, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad your coffee maker has been working great, but I’m sorry to hear your lid needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Died after one year
on November 24, 2016
Posted by: NikkiC
from Auburn, AL
Gender:Female
We bought this coffee maker last year for our camper and thoroughly enjoyed each cup that it brewed. However, we were greatly disappointed this morning (Thanksgiving Day) when we woke up to find that it would not even turn on. We tried everything we could think of, but still could not get it to work. I am really surprised that it only lasted for one year. The Cuisinart coffee maker we have at home has lasted for more than 10 years. I was hopeful this one would last just as long.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 29, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker recently stopped getting power. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Good coffee pot except for broken lid
on November 26, 2016
Posted by: Sherrie
from Land O' Lakes, fl
Gender:Female
when we first bought the coffee maker it worked great. The thermal carafe kept the coffee hot which was great for my husband to have a cup of coffee available anytime of the day. A few months into using the coffee pot the lid mechanism broke making it difficult to use. Due to the faulty lid the coffee no longer stays hot rendering the coffee maker useless.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 29, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker has been working out great, but I’m sorry to learn about the issue with the carafe lid. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Works well...lid completely broken
on November 26, 2016
Posted by: Esvats
Coffe maker works well, love all the programming options. The kid only lasted a few months and is now completely broken, can hear pieces rattling around inside.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 29, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your coffee maker has broken so soon. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Like the machine, but the lid on the thermos broke
on November 30, 2016
Posted by: icebug5555
from Chicago, IL
Gender:Female
We've had this machine for about a year and it's been great for making coffee, but the lid on the thermos broke a couple months ago and no we have to take the lid off to pour our coffee.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 2, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad your coffee maker delivers great results, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Carafe handle broke off
on December 1, 2016
Posted by: scottv
from Duluth, MN, United States
Gender:Male
I like this coffee maker but the handle on the carafe broke off. Is there any way to get a replacement carafe?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 2, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your carafe handle has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
keeps coffee hot
on December 10, 2016
Posted by: Lise54
from Timmins, ON, Canada
Gender:Female
bought 2 as gifts, but one is missing a piece on the cover of the thermos top and it cannot keep the coffee hot. Please send me a knew lid for the thermos
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 12, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear one of the lids is broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Faulty carafe lid
on December 11, 2016
Posted by: JoJoCapp
from Jacksonville, FL, United States
Gender:Female
We bought this last year and have enjoyed how simple it is to use & the quick brew time. It is also a fabulous size for countertops as it doesn't take up much space. However, about two months after we began using it, the carafe lid broke so it no longer seals. It still works, in that you don't have to take the lid off to pour, but it does nothing to keep the coffee warm. I have looked all over the internet for a replacement lid to buy or even replace the carafe but have found nothing. At this point, I am looking into getting another coffee maker. I like this one enough to consider it but I am very hesitant to replace it only to have the same thing happen as I have read reviews all over the internet stating the broken lid is more common than not which speaks to a design flaw. I would recommend the good qualities of this product to a friend but would strongly caution them due to this flaw.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 12, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m delighted to learn that you’ve enjoyed your coffee maker, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com