Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
4
Love the carafe but not the lid
on November 16, 2016
Posted by: Quiet Waters
from Minnesota, United States
Gender:Male
We live this coffee maker, especially the stainless steel pot. It keeps our coffee hot all day. We are disappointed, however, with the lid as the tab broke early on. Since the tab broke we are unable to get the coffee out without unscrewing the lid and this gets a bit messy.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 17, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m delighted to learn that you love your coffee maker, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great coffee maker except for the lid.
on November 17, 2016
Posted by: jnieto
from Bluffton, SC, United States
Gender:Female
I bought 2 of these about a year ago. One of the lids just broke and I cannot seem to find a replacement. I am a huge coffee drinker so I love that I can brew a pot and it still be hot 2 hours later. Replacement lids should be replaced as this looks like a known issue. I don't think I would of bought this if I had seen these reviews.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 17, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker is serving you well, but I’m sorry to hear your lid has stopped working. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Coffee lid doesn't last
on November 18, 2016
Posted by: Lyndah35
from Eagleville, TN, United States
Gender:Female
Makes coffee okay, but the coffee lid tab broke, then stopped working altogether. Looks like I'm not the only one with this problem.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 22, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to see that your coffee maker’s carafe lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Nice, but lid on carafe is a mess. Broken already.
on November 18, 2016
Posted by: JimmyK
Nice unit, but lid on carafe is already broken and makes a mess when pouring.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 22, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m delighted to your coffee maker has been working out well, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Coffee Maker--Broken Lid
on November 19, 2016
Posted by: Ericonn
from North Carolina, United States
Gender:Male
I have had this coffee maker approximately 10 months--love it! However, the lid broke about 4 months ago, the same as in the picture that someone submittted. I glued the lid stem back on, and added some stick on rubber feet to the top of the carafe, to prevent from pushing the lid stem down too far.
I have been trying to find another lid or carafe, with no luck.
Perhaps B&D can redesign the carafe with a lid stop on top, to prevent pressing the lid stem too far down.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 22, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to see that your carafe lid has stopped working properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Bad Lid- but love the pot
on November 20, 2016
Posted by: pati
from Michigan, United States
Gender:Female
I love the coffee pot- how do I get a replacement lid?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 22, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Like it, but lid is broken!
on November 20, 2016
Posted by: Steveracer
Gender:Male
We've had this coffee maker for more than a year and are pleased with it, but the lid has broken making it an annoying mess to pour coffee. I've looked everywhere but can't find a source for a new lid. VERY FRUSTRATING
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 22, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad you’ve been pleased with your coffee maker, but I’m sorry to hear that the lid has stopped working. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Same problem with lid
on November 21, 2016
Posted by: Coffee fiend
from Los Angeles, CA, United States
Gender:Male
I love the idea of the thermal carafe instead of a heating element under the carafe, but I've had the same problem as everyone else with the lid breaking shortly after purchase.
Other observations: The deep lip in front of the filter basket accommodates the timer mechanism but makes the filter basket a little messy to load. The filter basket is deeper than any brand of filter I've been able to find so we tend to get some grounds in the carafe. We've also had a few overflow episodes for reasons I haven't yet determined.
In future models, I recommend adding a gentle alarm sound when the brew cycle is complete.
I'd like to keep using the unit, but I need to find a replacement lid. if that's not possible I will probably replace it with another brand before long.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 22, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your lid has broken, but I'm happy to advise that the replacement is preparing to ship via UPS. If you need further assistance, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com