Customer reviews from blackanddeckerappliances.com
Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Average customer rating
3
(434 Reviews)
Rating breakdown 434 reviews
5 Stars
79
4 Stars
77
3 Stars
116
2 Stars
76
1 Star
86
45%of customers recommend this product.
(
167 out of
371)
Customer Reviews for Black+Decker - 12-Cup* Coffee Maker - Black/Silver
Customer Rating
3
stays hot
on October 28, 2016
Posted by: sally1350
from Longview WA
Gender:Female
Pot was great until the lid broke. Now you can't tilt the lid to pour, really expected it would last longer than 6 months.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 28, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker was working out great, but I’m sorry to hear the thermal carafe’s lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Good until.....
on October 30, 2016
Posted by: dmn59
from Canton, MI, United States
Gender:Female
I have had this pot for over a year and a half and coffee is great but the strength option does not work.....coffee overflows when using this option so I just don't use it but more importantly the lid has stopped functioning properly and I have to literally take it off in order to pour coffee.....hence it effects the pots ability to keep the coffee hot for a long period of time now! Are replacement lids available?
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Same trouble as everyone else with the lid.
on November 2, 2016
Posted by: AmyKlaire
from Ann Arbor, MI, United States
Gender:Female
I'm going to email you at the address you listed in other replies, but just in case I'll leave this here. I'd like to order a new lid and/or carafe. I've only had mine about 6 months, also.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 3, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear that your lid has broken, but I'm happy to advise that the replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Keeps coffee hot but lid breaks
on November 3, 2016
Posted by: Pzppy
from Pittsburgh, PA, United States
Gender:Female
We got this coffee maker from our kids as a gift. We watch our grandchildren and whenever we wanted a new cup we knew it would be hot. Like everyone else the lid went bad. We loved it so much we bought a new one again the lid broke and wouldn't pour. I wish we could get a replacement lid
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 4, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m delighted to hear your coffee maker has been working out well, but I’m sorry to learn both lids have broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great except for lid
on November 7, 2016
Posted by: LesA
Coffee maker works well and like the thermal carafe as it keeps the coffee hot without a heating element but once again the lid has stopped working to pour the coffee. Had the unit less than a year. Replacement lids should be provided.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 8, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m glad that your coffee maker has been working out great, but I’m sorry to hear that your lid has broken. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Dependable except...
on November 14, 2016
Posted by: Fishnut
from North Carolina, United States
We bought this coffe maker about 12 months ago. It keeps our coffee hot all morning. However, after 8 months the lid broke. Now we have to take the lid off to pour. I have not been able to find a replacement lid. ???
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 17, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m delighted to learn that your coffee maker has been serving you well, but I’m sorry to hear your lid has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great product!
on November 14, 2016
Posted by: tracy2016
from Red Hook, NY, United States
Gender:Female
we love this coffee pot but wondering why it says no where in the manual what size filters we need? Otherwise we are very pleased and its the best cup of coffee we have had in centuries! : ) o
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Broken lid in 2 weeks!
on November 15, 2016
Posted by: kmann56
from Loveland, Colorado, United States
Gender:Male
I bought mine 2 weeks ago and was very happy... Until the lid broke. I see this is a common problem...
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 17, 2016
Thank you for offering your feedback regarding your Black+Decker CM2035B. I’m sorry to hear your lid has stopped working so soon. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com